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Technical Support Manager

hace 2 semanas

Mar del Plata, Buenos Aires, Argentina Imou A tiempo completo

We are currently searching for a
Technical Support Manager
to support our business development in Argentina/Chile
.
This is for our Smart Home brand IMOU (Pronounced: I-Moe).

1, Who Are We?

IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security & Smart Home.

Set up as a subsidiary of Dahua Group which is the second largest surveillance & security manufacturer in the world, IMOU has been established to make smart home security & technology much easier to operate/use. IMOU's product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud.

Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers.

Job Description

1.Offline and online training work

· Trainees: sales team, distributors, resellers, installers, and promoters.

· Typical training scenarios: new product launches, new customer development, quarterly regular training

2.Online technical question answering

· Service objects: distributors, resellers and installers

· Deal with typical problems: installation problems, links, video playback, etc.

· Processing method: Facebook, phone, chat software.

3.Offline technical support

· Service object: distributors, resellers and installers

· Typical scenario: Resolve technical problems on site and resolve product quality issues

4.Translation

· Sorting out localized user guidance materials

· General issues, quick installation manuals in local language, and operation video shooting

5.Product promotion

· Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,

· Main role: product presentation, technical solutions, sample booth setting

6.App operation and promotion:

· PartnerInstaller App: update the product material, promote the App to resellers and installers

Job Requirement

· 3-year experience in the technical support position .

· Have deep knowledge in IT/CCTV/Technology products.

· Familiar with CCTV ,smart home ,wifi Camera industry.

Qualifications

· Bachelor degree of technical or related field;

· Good EnglishSpanish and
English
reading, writing and speakingEnglish proficiency preferred

· Good interpersonal, written oral communication and presentation skills;

· Customer-oriented;

· Accustomed to frequent business trips.