Compliance Operations Analyst

About Arize

AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That's where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence.

We're a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like , Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.

About The Role

We're seeking a detail-oriented Compliance Operations Analyst to join our Security & Compliance team and own the management of customer onboarding questionnaires and compliance documentation. In this role, you'll serve as a critical bridge between our customers and sales team, ensuring timely, accurate, and comprehensive responses to security assessments, vendor questionnaires, and compliance inquiries.

As Arize continues to grow and serve enterprise customers across industries, this role is essential to maintaining trust, accelerating sales cycles, and demonstrating our commitment to security and compliance excellence.

What You'll Do

Customer Questionnaire Management (Primary Focus)

Manage and respond to customer questionnaires, RFP/RFIs, vendor assessments, and compliance requests
Serve as the primary point of contact for all incoming customer security and compliance questionnaires
Maintain a centralized knowledge base of standard responses to streamline future questionnaire completion
Coordinate with cross-functional teams (Sales, Finance, Legal) to gather technical and business information
Ensure responses are accurate, complete, and aligned with Arize's security posture and compliance commitments
Recommend tooling solutions (e.g., security questionnaire automation platforms) to scale operations

Documentation & Knowledge Management

Build and maintain a repository of compliance documentation, certifications, policies, and procedures
Keep documentation current as security controls, certifications, and policies evolve
Develop FAQ documents and self-service resources for common customer questions

Cross-Functional Collaboration

Partner with Sales team to prioritize questionnaire requests and meet deal timelines
Work closely with Security, Finance, Engineering, and Legal teams to validate technical responses
Identify gaps in documentation or security controls and escalate to leadership
Support annual audits (SOC 2, XX) by providing necessary documentation and evidence

Required Qualifications

What We're Looking For

2+ years of experience in security, compliance, risk management, revenue operations or related fields
Experience responding to customer security questionnaires, vendor assessments, or RFP/RFI processes
Strong understanding of common security frameworks and standards
Excellent written communication skills with ability to translate technical concepts for non-technical audiences
Exceptional attention to detail and organizational skills
Ability to manage multiple priorities and meet tight deadlines
Comfortable working independently in a remote environment
Fluent in English (written and verbal)

Preferred Qualifications

Experience at a B2B SaaS company, especially in a high-growth startup environment
Knowledge of AI/ML technologies and associated security/compliance considerations
Certifications such as XX or similar
Experience supporting sales or customer-facing teams

Personal Attributes

Proactive problem-solver who takes ownership
Strong collaborator across time zones and cultures
Adaptable and comfortable with ambiguity in a fast-paced startup
Customer-focused mindset with commitment to quality
Curious learner who stays current on security and compliance trends

More About Arize

Arize's mission is to make the world's AI work—and work for people.

Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale.

Learn more about what we're doing here:

Diversity & Inclusion @ Arize

Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture

Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI
Culturally conscious events such as LGBTQ trivia during pride month
We have an active Lady Arizers subgroup
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