IT Service Manager

hace 2 semanas


Neuquén, Neuquén, Argentina Stefanini LATAM A tiempo completo

Buscamos un perfil con visión de servicio, experiencia en gestión ITIL y fuerte orientación a métricas, mejora continua y madurez de procesos. Un rol clave para acompañar la evolución de nuestros servicios y equipos técnicos.


Neuquén Capital – Modalidad Híbrida


Lunes a viernes | 8 a 17 hs


Responsabilidades

  • Gestionar y optimizar procesos ITIL (Incidentes, Problemas, Cambios, Activos).
  • Definir y monitorear
    KPIs, SLAs, OLAs
    , backlog y demanda operativa.
  • Liderar la evolución y madurez de servicios IT, identificando oportunidades de mejora.
  • Acompañar a equipos técnicos y partners garantizando cumplimiento y eficiencia.
  • Elaborar reportes ejecutivos y dashboards de performance.
  • Participar en auditorías, revisiones operativas y documentación de procesos.
  • Colaborar con áreas de Infraestructura, Aplicaciones y Ciberseguridad en la gestión end-to-end del servicio.
  • Impulsar iniciativas de capacitación, estandarización y gestión del cambio.


Requisitos Técnicos

  • Experiencia sólida en
    IT Service Management
    bajo marcos
    ITIL v3/v4
    .
  • Dominio de métricas, seguimiento de SLAs y diseño de KPIs.
  • Experiencia en procesos de madurez o evolución de servicios.
  • Manejo de herramientas de gestión:
    ServiceNow, InvGate, Jira, BMC
    , o similares.
  • Capacidad de análisis y documentación de procesos.

Deseables:

Cloud, automatización de reportes, metodologías ágiles, gestión de proyectos.

¿Qué valoramos?

  • Visión estratégica y foco en calidad del servicio.
  • Capacidad de coordinación transversal.
  • Comunicación efectiva con equipos técnicos y negocio.
  • Proactividad, autonomía y trabajo enfocado en objetivos.


Si te gustaría ser parte de Stefanini LATAM, postúlate

Súmate a un equipo global, innovador y en constante evolución.


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