IT Service Manager
hace 2 semanas
Buscamos un perfil con visión de servicio, experiencia en gestión ITIL y fuerte orientación a métricas, mejora continua y madurez de procesos. Un rol clave para acompañar la evolución de nuestros servicios y equipos técnicos.
Neuquén Capital – Modalidad Híbrida
Lunes a viernes | 8 a 17 hs
Responsabilidades
- Gestionar y optimizar procesos ITIL (Incidentes, Problemas, Cambios, Activos).
- Definir y monitorear
KPIs, SLAs, OLAs
, backlog y demanda operativa. - Liderar la evolución y madurez de servicios IT, identificando oportunidades de mejora.
- Acompañar a equipos técnicos y partners garantizando cumplimiento y eficiencia.
- Elaborar reportes ejecutivos y dashboards de performance.
- Participar en auditorías, revisiones operativas y documentación de procesos.
- Colaborar con áreas de Infraestructura, Aplicaciones y Ciberseguridad en la gestión end-to-end del servicio.
- Impulsar iniciativas de capacitación, estandarización y gestión del cambio.
Requisitos Técnicos
- Experiencia sólida en
IT Service Management
bajo marcos
ITIL v3/v4
. - Dominio de métricas, seguimiento de SLAs y diseño de KPIs.
- Experiencia en procesos de madurez o evolución de servicios.
- Manejo de herramientas de gestión:
ServiceNow, InvGate, Jira, BMC
, o similares. - Capacidad de análisis y documentación de procesos.
Deseables:
Cloud, automatización de reportes, metodologías ágiles, gestión de proyectos.
¿Qué valoramos?
- Visión estratégica y foco en calidad del servicio.
- Capacidad de coordinación transversal.
- Comunicación efectiva con equipos técnicos y negocio.
- Proactividad, autonomía y trabajo enfocado en objetivos.
Si te gustaría ser parte de Stefanini LATAM, postúlate
Súmate a un equipo global, innovador y en constante evolución.
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