Client Service Analysis

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina FIRST DATA CONO SUR SOCIEDAD DE RES A tiempo completo

Client Service​ Analysis Este rol es clave para brindar soluciones efectivas y confiables a los problemas técnicos y operativos de los clientes. Se requiere la combinación de experiencia técnica con habilidades en servicio al cliente, garantizando que los problemas se resuelvan de manera oportuna y satisfactoria. Para esta posición se valora la innovación, la precisión y la colaboración, asegurando que los clientes reciban el apoyo necesario para optimizar el uso de los productos y servicios. La modalidad de trabajo de esta posición es presencial en Microcentro. Responsabilidades: Proveer soporte operativo de segundo nivel a los clientes, resolviendo problemas complejos. Colaborar con equipos internos para escalar y solucionar problemas críticos. Mantener una comunicación clara y efectiva con los clientes durante todo el proceso de resolución. Documentar y actualizar registros de soporte operativo con precisión. Identificar tendencias y patrones en problemas recurrentes para mejorar procesos y productos. Requisitos: 4 años de experiencia en soporte técnico o atención al cliente en un entorno de TI. Experiencia en la industria de servicios financieros. 4 años de experiencia en la resolución de problemas técnicos complejos. 4 años de experiencia utilizando sistemas de gestión de tickets. 4 años de experiencia en comunicación efectiva con clientes. 4 años de experiencia en colaboración con equipos multifuncionales. Manejo del idioma inglés Deseable: Experiencia en la implementación de mejoras en procesos de soporte. Experiencia en la formación y orientación de personal en soporte técnico. Experiencia en un entorno de soporte técnico global.

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    Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo

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    Buenos Aires, Buenos Aires C.F., Argentina Fiserv A tiempo completo

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...

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    hace 2 semanas

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    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina JPMorgan Chase A tiempo completo

    Become a trusted partner to key clients as a Client Service Account Manager on our Wholesale Payments team, where your expertise will drive service excellence and client satisfaction. As a Client Service Account Manager (CSAM) within the Wholesale Payments team, you will act as clients' primary point of contact for their day-to-day treasury operations. You...

  • Argentina Payments Client Service Analyst

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo

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    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina JPMorgan Chase A tiempo completo

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  • Argentina Payments Client Service Analyst

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo

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    hace 1 semana

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  • Client Onboarding Team Lead

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina JPMorgan Chase A tiempo completo

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