Senior Dynamics 365 CRM Functional
hace 4 días
About the Role
In this senior consulting role, you will lead end-to-end functional design and delivery of Dynamics 365 CRM solutions. You will partner directly with client stakeholders to gather requirements, build solution roadmaps, and ensure implementations align with business objectives. You will also collaborate with technical and project teams to deliver successful outcomes using structured, Agile-driven methodologies.
Key Responsibilities
Lead functional discovery workshops, requirements elicitation, and business process mapping
Design and configure solutions across Dynamics 365 Sales, Customer Service, Customer Insights, and Field Service
Utilize the Power Platform (Power Apps, Power Automate, Dataverse) to extend and enhance D365 capabilities
Produce functional specification documents, user stories, and acceptance criteria
Provide leadership during UAT, training, and deployment activities
Act as a trusted advisor for clients, guiding them on best practices and system capabilities
Collaborate with project managers, architects, and developers to ensure successful project delivery
Use Azure DevOps for backlog management, requirements tracking, and test case oversight
Work within Agile project teams, participating in sprint planning, reviews, and retrospectives
Maintain up-to-date expertise in Dynamics 365 and Power Platform capabilities through continuous learning, training, and professional development.
Requirements
5+ years of hands-on experience implementing and supporting Dynamics 365 CRM / CE
Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field
Proficiency with the following Dynamics 365 modules:
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Customer Insights
Dynamics 365 Field Service
Proficient with the Microsoft Power Platform (Power Apps, Power Automate, Dataverse)
Experience working with Azure DevOps
Strong understanding of Agile project delivery
Excellent communication, documentation, and stakeholder management skills
Preferred Experience
Dynamics 365 Contact Center or Omnichannel project experience, including hands-on work with Dynamics 365 Omnichannel for Customer Service.
Experience working in consulting or agency environments
Microsoft certifications in Power Platform or Dynamics 365
5 years
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