Project Coordinator

Vivant is seeking experienced individuals to manage day-to-day operations and ensure the success of client projects. You'll assist in planning, executing, and monitoring projects, handling administrative tasks, and ensuring effective management of resources, timelines, and communication. You will also take on project coordination for our clients and support tasks assigned by other team members that can be done remotely.

If you have strong organizational skills, excellent communication, and attention to detail, Vivant is the place for you Join us and be a great fit for our team

About Vivant

Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.

We provide businesses of all sizes with complete turnkey internet and phone services, including hardware (phones) and services (phone numbers and minutes). Our SmartCONNECT ensures 100% uptime with primary and backup internet solutions. We eliminate upfront costs with free installation, support, and maintenance, providing all features for all clients, regardless of company size.

Your Day-to-Day as a Project Coordinator

Customer Relationship Management

• Build and maintain strong, long-lasting client relationships.
• Establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors.

Presales

• Work directly with the sales, support, and accounting teams to coordinate and gather information about potential and existing clients.
• Call previous carriers to verify if the client is under contract or has any obligations.
• Document all notes under projects/leads/client info within our business management platform, Utiliko.

Installation

• Serve as the liaison between internal teams (Sales, Installation, Support, Accounting) and the client to ensure the project is moving forward smoothly.
• Attend sales meetings to gather Knowledge Transfer and relay information for part ordering to the installation and support teams.
• Ensure correct services are installed, proper numbers are ported, and keep the client informed of all upcoming installation dates.
• Confirm that previous services are disconnected from the client's old accounts and that our accounting team begins billing for the new service.
• Fully document all actions and ensure previous services are cancelled.

Post-Installation

• Call and disconnect previous accounts once projects are installed.
• Understand telecom-related tasks such as porting numbers.
• Place orders for new services with our partners and coordinate installations with clients.
• Set up clients for billing in Utiliko and follow up on past-due invoices.
• Answer client calls/emails, resolve issues, create support tickets, and route them to appropriate support staff.

Onboarding and Training

• Ensure a smooth onboarding process for new clients.
• Conduct product training sessions to help customers maximize the value of our offerings.

Account Management

• Monitor account health and identify potential issues or opportunities.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.

Feedback and Improvement

• Gather customer feedback and share insights with product, sales, and marketing teams.
• Advocate for product features and improvements based on client feedback.

Retention

• Identify and mitigate churn risks.
• Implement strategies to renew client contracts and ensure satisfaction.

Documentation & Workflow

• Document all responsibilities and processes clearly.
• Create training videos and take ownership of developing new workflows that enhance both client and internal operations.

Performance Metrics

• Monitor and analyze customer product usage.
• Provide insights and best practices to help clients achieve their goals.
• Track key account metrics and performance indicators related to client satisfaction and product adoption.

Requirements

• Professional, well-mannered, highly organized, and self-motivated
• Reliable communication tools (phone and internet)
• Strong attention to detail
• Creative, out-of-the-box thinker and problem solver
• Excellent communication skills (written and verbal)
• Ability to work independently and under pressure
• English Level: C1 required

Experience

• Customer Service: Minimum of 3 years (Required)
• Project Coordination: Minimum of 2 years (Required)
• ISP/Telecom Services: Minimum of 1 year (Required)

Benefits

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below).

Perks & Growth Potential:

• Competitive Salary + Bonuses – The harder you work, the more you earn.
• Career Growth – As the company expands, we want you to grow with us.
• Leadership Opportunities – If you can build and manage a sales team, we'll back you all the way.