Chief Operating Officer

hace 5 días

Argentina B Lead Capital Group A tiempo completo

ROLE PURPOSE:

We are a global leader in our industry, with a strong presence across multiple continents. Our core operation is a dynamic sales and customer service call centre environment, with our head office in Africa and satellite sales operations in South America. We believe in career growth, performance-based rewards, and helping our people unlock their full potential.

As we scale our South American operation from 50 to over 200 employees in the next two years, we are seeking an experienced, driven, and hands-on COO to lead our transformation.

We are looking for a COO to take full ownership of our South American Sales and Service Centre. You will lead, inspire, and scale this branch to success, ensuring operational excellence and sustained performance. You will serve as the figurehead of the local business while aligning with global strategy and maintaining high-performance standards.

 KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE

  • Own and lead all operations of our Argentina Call Centre (sales, service, HR, performance, compliance).
  • Strategically plan for 10x growth in team size and sales capacity within 24 months.
    Drive team performance through goal-setting, coaching, and KPI management.
  • Collaborate with global executives to align on business goals, client needs, and operational standards.
    Build and maintain a high-performance culture focused on accountability, excellence, and career development.
  • Ensure 24/7 availability to support critical business functions and emergencies.
    Implement and monitor systems, tools, and reporting frameworks to support scale and operational health.
  • Lead recruitment and talent development strategy for local operations.
    Act as a cultural ambassador of our company values: growth, grit, integrity, and impact.
  • Ensure compliance with local labor laws and company policies.
    Report regularly to the global CEO and executive leadership team on performance, risks, and growth opportunities.

KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

  • Minimum 4 years' experience in a senior operations role (e.g., Senior Operations Manager, COO, or CEO) within CALL CENTRES, eCommerce, tech-enabled services, or a fast-paced SALES environment.
  • Fluency in both Spanish and English is a MUST.
  • Must reside in Argentina.
  • Demonstrated experience building and scaling teams of 100+ people.
  • Experience in international, multicultural environments is a strong plus.
  • Technical understanding of CRM systems, sales workflows, quality assurance, and service SLAs.
    Strong financial acumen – experience managing P&L, forecasting, and budgeting.
  • A proven track record of delivering on aggressive growth targets and improving productivity metrics.

CORE COMPETENCIES  

  • High Work Ethic – Always available, always accountable.
  • Hands-On Leader – Not afraid to roll up your sleeves and lead from the front.
  • Performance-Driven – Focused on outcomes, not hours.
  • Organised & Detail-Oriented – Able to manage multiple departments and priorities.
  • People-Centric – Skilled at motivating, coaching, and retaining talent.
  • Adaptable & Agile – Able to thrive in ambiguity and make fast, informed decisions.
  • Strong Communicator – Fluent in English; Spanish fluency is a major advantage.

EDUCATION:  

  • Bachelor's degree or higher in Business, Management, or related field (advantageous but not mandatory).
  • Certifications in leadership, coaching, or operational management are a plus.

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