RPA Support Engineer

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Zeo Consulting A tiempo completo


Descripción del puesto

A software development company, building scalable, safe, and reliable products



Requisitos

● Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

● At least 2+ years of hands-on experience with UiPath Studio, Assistant, and Orchestrator.

● Proven background in incident, change, and problem management.

● Strong technical skills in C# or VB.NET, SQL, REST APIs, and version control (Git).

● Familiarity with Jira, ServiceNow, or other ticketing platforms.

● Understanding of UiPath platform infrastructure (e.g., Orchestrator setup, robot provisioning).

● Ability to troubleshoot efficiently, prioritize requests, and deliver timely resolutions.

● Excellent English communication skills, both written and spoken.

● Collaborative mindset, customer orientation, and adaptability.

● It is a plus if you have experience with UiPath advanced features such as Document Understanding, AI Center, Action Center, or Process Mining.

● Relevant exposure to enterprise-level support or managed services environments is preferable, but not mandatory

● Knowledge of VBA and Microsoft Office automation is also a plus.

● Agile mindset: proactive, communicative, and capable of delivering value in incremental steps.

● Strong verbal and written English communication skills

How you'll drive success

● Ensure seamless operation of production automations by providing L1/L2/L3 support.

● Continuously monitor bot's performance and availability, addressing issues proactively.

● Respond to incidents and requests in line with ITIL best practices.

● Implement small enhancements and ensure solutions remain robust, reusable, and scalable.

● Partner with business users to troubleshoot issues and roll out improvements.

● Keep documentation updated and processes refined for smooth support operations.

● Act as the bridge between automation developers, business stakeholders, and operations teams.



Beneficios
  • 100% remote
  • Salary in USD
  • PTO + National holydays
  • Excellent woriking enviroment


Detalles

Nivel mínimo de educación: Universitario (En Curso)


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