Empleos actuales relacionados con Support Engineer - Buenos Aires, Buenos Aires C.F. - Cycode
-
Network Support Engineer
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Tietoevry A tiempo completoJob Description Do you have a strong background in telecom network operations, a passion for troubleshooting, and want to join one of the largest technology companies in the Nordics? Then this is the role for you.We are looking for a Network Support Engineer who wants to be part of Tieto Tech Consulting. Tieto Tech Consulting works as a true partner,...
-
Data Engineer
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Chevron A tiempo completoTotal Number of Openings1Utilizes software engineering principles to deploy and maintain fully automated data transformation pipelines that combine a large variety of storage and computation technologies to handle a distribution of data types and volumes in support of data architecture design.Job Title: Data EngineerJob Description:Utilizes software...
-
Data Engineer
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Capgemini A tiempo completoAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
-
Media Systems Migration Engineer
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Management en Red A tiempo completoDescripción del puesto On behalf of our key client, a major player in the video, streaming, and gaming industry, we are seeking for a Media Systems Migration Engineer.Type: Contract, per-project.Location: Remote - within LATAM time zones (GMT-3 to GMT-5)Availability: Contractor (40 hours per week)About the Role:A global media organization is modernizing...
-
Customer Success Engineer
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Hire Overseas A tiempo completoOur client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale. They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools.This is...
-
Technical Engineer
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Hilti Latin America A tiempo completoAre you passionate about engineering applied to construction and safety? Join our team as a Technical Engineer and contribute to projects that make a real difference in fire protection.What will your impact be?In this role, you will provide specialized technical support in Firestop solutions, ensuring projects meet the highest standards of safety and...
-
Technical Engineer
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Hilti Group A tiempo completoARE YOU PASSIONATE ABOUT ENGINEERING APPLIED TO CONSTRUCTION AND SAFETY? JOIN OUR TEAM AS A TECHNICAL ENGINEER AND CONTRIBUTE TO PROJECTS THAT MAKE A REAL DIFFERENCE IN FIRE PROTECTION.What will your impact be?In this role, you will provide specialized technical support in Firestop solutions, ensuring projects meet the highest standards of safety and...
-
Retention & Klaviyo Engineer Specialist
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Happy Koala LLC A tiempo completoLocation: 100% Remote PositionHappy Mammoth is a fast-growing e-commerce company focused on women's gut, digestive, and hormonal health. We're looking for a highly technical Retention & Klaviyo Engineer Specialist to own email, SMS, and lifecycle automations across our global customer base.What You'll DoBuild & schedule email and SMS campaigns (build from...
-
Software Engineer, Native Mobile
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina GoFundMe A tiempo completoWant to help us, help others? We're hiring GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40...
-
Senior DevOps Engineer
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Endava A tiempo completoCompany Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital...
Support Engineer
hace 50 minutos
At Cycode, we are on a mission to bring peace of mind to businesses by helping them deliver safe code faster. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent. Our platform combines state-of-the-art technology with cutting-edge design to provide seamless and secure experiences for our users. We are growing rapidly and looking for passionate, talented individuals to join our dynamic team.
Cycode was founded in 2019 and is backed by top venture capital firms YL Ventures and Insight Partners. We've received numerous awards and recognition including being named one of the top cybersecurity startups in the Cyber Defense Magazine Top , Accel 2021 Euroscape Top 100, Analytics Insight "Top Cybersecurity Companies to Watch in 2021", winner of the 2021 Cyber Defender Award and a finalist for the 2021 CISO Choice in Application Security. In 2023, we won Cyber Defense Magazine's Top Infosec Innovator.
Cycode is seeking an experienced and highly motivated Support Engineer to join our dynamic Support team. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing technical support and delivering solutions to issues raised by customers. You will work closely with our customers, as well as collaborate with cross-functional teams to enhance the overall customer experience.
Responsibilities:
Customer Support:
- Provide high-quality technical support to customers via various channels (email, chat, phone).
- Troubleshoot and resolve issues promptly and effectively.
- Collaborate with customers to understand their needs and provide tailored solutions.
Technical Expertise:
- Develop and maintain in-depth knowledge of Cycode to effectively troubleshoot and resolve customer issues.
- Stay updated on product enhancements, new features, and industry best practices.
Problem Resolution:
- Analyze and diagnose technical issues reported by customers and provide timely resolutions.
- Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
- Document troubleshooting steps and solutions for internal and external knowledge bases.
Customer Advocacy:
- Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
Continuous Improvement:
- Contribute to the development of documentation to streamline support processes.
- 3-5 years of experience in a technical support role for SaaS Security software.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment and handle multiple priorities.
- Experience with Kubernetes environments
- Proven track record of delivering exceptional customer support.
- Experience working with APIs
- Knowledge of monitoring tools (e.g. New Relic) and logging solutions (e.g. Grafana) for identifying and resolving issues.
- Experience using a support ticketing tool (i.e. Zendesk)
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Skills:
- Knowledge of application security software (i.e. Secrets, SCA, SAST, etc.) and related technologies.
- Knowledge of Git and its processes.
