Offboarding Manager

hace 2 semanas

Brazil Argentina Colombia Peru Mexico RemoFirst A tiempo completo
RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world's most innovative companies, including Fortune 500 businesses and leading startups. We are a small but strong team of 180+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for a talented Offboarding Manager, America to help spearhead the overall look and feel of our features and services.
Role Overview Detail-oriented and empathetic Offboarding Manager responsible for managing employee offboarding processes on behalf of our global clients. In this role, you will ensure a seamless, compliant, and professional offboarding experience for departing employees while safeguarding our clients' interests and maintaining compliance with local labor laws. What you'll be doing:
  • Offboarding Coordination:
  • Manage the end-to-end offboarding process for employees across multiple countries and jurisdictions.
  • Collaborate with clients to gather necessary documentation and information to initiate offboarding procedures.
  • Compliance and Documentation:
  • Ensure all offboarding activities adhere to local labor laws and EOR-specific regulations.
  • Prepare, review, and process termination documentation such as final pay calculations, release agreements, and exit letters.
  • Maintain accurate records of offboarded employees and associated documentation.
  • Communication and Support:
  • Act as a primary point of contact for clients, providing guidance and updates throughout the offboarding process.
  • Communicate with employees professionally, ensuring they understand the offboarding steps and have access to necessary resources.
  • Handle sensitive conversations with departing employees while maintaining confidentiality and professionalism.
  • Payroll and Benefits:
  • Coordinate with payroll teams to ensure accurate processing of final settlements, unpaid wages, and applicable benefits.
  • Oversee the deactivation of benefits, systems access, and other employee entitlements.
  • Process Improvement:
  • Identify opportunities to improve the offboarding process and enhance the overall experience for clients and employees.
  • Stay up to date on labor law changes, compliance requirements, and best practices in the EOR industry.
Qualifications:
  • 2+ years of experience in Account Management or Customer Support/Success roles, ideally within an HR Tech SaaS environment. Experience as HR Business Partner or in HR operations is also highly relevant.
  • Experience in EOR (Employer of Record), global HR, or payroll-related support.
  • Strong organizational and time-management skills to handle multiple offboardings across global time zones.
  • Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements.
  • Proven ability to collaborate effectively in a remote-first, globally distributed environment.
Skills:
  • Time Management: You will be participating in meetings, supporting our customers, and working with local partners; then throw time zones in the mix, and that's quite the day. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance.
  • Attention to detail: Offboarding people globally means being compliant in every country we operate in and translating our client's requirements perfectly every time.
  • Empathetic: you need excellent people skills to connect with clients and their employees. You will use your empathic abilities to handle all sorts of conversations with multiple audiences.
  • Excellent communication skills: as we're working with many people from all over the world, it's important for us to communicate, quickly adapt and relay information in different ways. Excellent English (both written and verbal) is a must.
  • Independent and autonomous: as we work, we're naturally independent. As much as we're connected you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution.
  • Collaborative: we love to work together with all sorts of different people in all sorts of different places. Everyone's opinion matters to get the job done. 
  • Motivated: we want our team to be passionate about our mission. Freedom of work applies not only to our customers but to ourselves. Additionally, you will need motivation and initiative to identify and/or support tasks that need to be improved without being asked.
Why Join RemoFirst?
  • Startup Environment: Be part of a scaling startup where your voice matters and your impact is tangible. You take part in shaping the future of RemoFirst.
  • Growth Opportunities: Join a fast-growing team with the opportunity to shape the future of our support operations.
  • Work for a Market Leader: Support innovative companies like Microsoft, Mastercard, and leading startups as part of your daily role.
  • Remote-First: Enjoy the flexibility of working remotely with a team distributed across the globe.
  • Perks: Competitive compensation, best-in-class tools, and growth resources to succeed.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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