AR Experience Manager

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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If you are passionate about business, data, and entrepreneurship, DiDi invites you to face the great challenges of the Spanish Speaking LatAm (SSL) as an Experience Manager for Argentina. We develop data analysis, business insights and product initiatives to improve the user's experience while using DiDi's ride hailing services. Be prepared for a hectic, fast-paced, and challenging environment.

The Safety & Quality team partners closely with local and regional stakeholders to improve how safety is experienced and perceived on the DiDi platform.

As a Safety Experience Manager in Argentina, you will own Safety Experience and Perception initiatives, working closely with local Operations, Legal, External Affairs, Product, and Marketing teams. You will also contribute to selected regional projects across LatAm (9 countries), collaborating with the SSL Safety Experience Manager to ensure alignment and scalability.

• Owning and executing Safety Experience & Perception initiatives for Argentina, aligned with regional strategy.
• Translating regional priorities into clear execution plans and measurable outcomes.
• Partnering with Marketing and Communications to localize and execute safety narratives.
• Working with Product teams to test, localize, and operationalize safety-related product features.
• Using data and qualitative insights to identify perception gaps and experience improvement opportunities.
• Leading country-level initiatives end-to-end and proactively escalating risks or insights.
• Contributing to regional SSL projects by sharing learnings and best practices.
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• 5+ years of experience in Operations, Strategy, Product Operations, or Experience-focused roles.
• Strong execution skills and growing ownership of complex initiatives.
• Experience collaborating with Marketing, Public relations, or Product teams.
• Solid analytical and problem-solving skills.
• Clear communication skills in English and Spanish.
• Experience in Argentina or strong familiarity with the AR market is a plus.
• MBA or Master's degree in Business, Strategy, Marketing, or a related field is a plus.
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• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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