Delivery Consultant

hace 2 semanas


Mar del Plata, Buenos Aires, Argentina Escalate Ops A tiempo completo

Sobre Escalate Ops

Escalate Ops es una consultora tech que habilita a startups y compañías en expansión a
implementar y escalar sus Customer Operations
con
soluciones de Inteligencia Artificial de clase mundial
líderes como
Intercom
y

.

Nacimos con mentalidad startup:
rápidos, ambiciosos y obsesionados con el impacto real
. Nuestro equipo combina expertise técnico con una cultura comercial, impulsando proyectos que transforman la operación, el revenue y la experiencia del cliente.

Cómo somos

  • Ambiciosos, directos y
    muy hands-on
    .
  • Creemos en
    la meritocracia y el impacto
    .
  • Preferimos gente que
    proponga y ejecute
    , no que espere instrucciones.
  • Nos reímos, pero
    tomamos los resultados en serio
    .

El desafío

Como
Delivery Consultant
parte del equipo de
Delivery
, vas a tener la oportunidad de gestionar y liderar los múltiples proyectos de implementaciones de producto habilitando a escalar operaciones de clientes a nivel regional.

Lo que vas a hacer

  • Liderar la planificación, ejecución y control de implementaciones SaaS para clientes en múltiples países.
  • Asegurar la entrega en tiempo, forma y calidad, alineando las expectativas entre clientes, tech y operaciones.
  • Participar en preventa junto al equipo comercial: definir alcance, estimar tiempos y diseñar propuestas técnicas.
  • Gestionar el pipeline de proyectos y la capacidad del equipo, priorizando recursos estratégicamente.
  • Crear documentación, tableros y reportes que reflejen avances, riesgos y performance del área de Delivery.
  • Promover la mejora continua del área, acompañando a los Implementation Engineers optimizando procesos, herramientas y prácticas de gestión.

Lo que buscamos

  • Experiencia comprobada (3–5 años) en gestión de proyectos SaaS o de implementación técnica.
  • Background en tech consulting, tech startup, software delivery o integración de plataformas (idealmente SaaS).
  • Inglés avanzado, Portugués deseable.
  • Conocimiento del ciclo de vida de desarrollo (SDLC) y metodologías ágiles.
  • Experiencia con herramientas de project management es un plus).
  • Capacidad para manejar múltiples proyectos, stakeholders y equipos remotos con claridad y foco.
  • Actitud de ownership, empatía con clientes y enfoque obsesivo en la excelencia en la entrega.
  • Mentalidad de startup: ownership, ambición, velocidad y colaboración.
  • Capacidad para aprender herramientas y adaptarse rápido.

Qué ofrecemos

En Escalate Ops creemos que el talento se potencia cuando se combina
impacto, autonomía y bienestar
.


Pago 100% en USD netos
, directo y sin intermediarios locales.


Beneficios:
stipends, día libre de cumpleaños, semana off de fin de año.

Cultura
hybrid-first
flexible, con foco en resultados, acceso directo a founders y decisiones.

Time Off competitivo:
vacaciones desde 15 días hábiles + 5 días de
Personal Time Off (PTO)
y licencias especiales con enfoque humano (parentales, salud, acompañamiento familiar, duelo o mudanza).

Entorno de crecimiento acelerado: estamos en un estadio en el cual vas a ver el impacto real de tu trabajo día a día

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