Junior Systems Administrator
hace 1 semana
Position: Junior Systems Administrator
Hiring Location: Latin America
Employment Type: Full-Time (Remote)
Type of contract: Independent contractor
Overview:
The Junior Systems Administrator supports the company's core business systems and end-user technology environment. This role combines NetSuite administration, remote monitoring and management (RMM), desktop support, onboarding/offboarding, and user access permission management across multiple platforms. The ideal candidate is highly organized, detail-oriented, and eager to grow within IT systems and operations.
Key Responsibilities:
1. NetSuite Administration
- Assist with NetSuite configuration, customization, and maintenance.
- Create and update saved searches, reports, and dashboards to support business teams.
- Troubleshoot user issues and escalate complex cases as needed.
- Support data imports, audits, and clean-up activities.
- Help maintain roles, permissions, and system documentation.
2. RMM & Endpoint Management - Monitor and manage company devices using the RMM tool (updates, security, alerts).
- Perform routine patching, software deployment, and remote troubleshooting.
- Ensure workstation compliance with IT and security policies.
3. Desktop Support - Provide Level 1–2 technical support for macOS/Windows devices, peripherals, and applications.
- Troubleshoot network, hardware, and software issues for on-site and remote employees.
- Maintain inventory of devices, accessories, and licenses.
4. Google Workspace Administration - Manage user accounts, groups, shared drives, and security settings in Google Workspace.
- Support onboarding/offboarding workflows, including email setup, groups, and access provisioning.
- Troubleshoot Gmail, Drive, Meet, Calendar, and Admin Console issues.
5. User Access & Permissions Management - Create, modify, suspend, and audit user accounts across core systems (NetSuite, Google Workspace, RMM, SaaS tools).
- Follow security best practices, including least-privilege access and MFA enforcement.
- Maintain documentation of access processes and approval workflows.
6. Onboarding & Offboarding - Set up new-hire accounts, equipment, permissions, and workspace tools.
- Conduct IT orientation for new employees.
- Deprovision accounts and secure data access during offboarding.
Qualifications:
- 1–2 years of experience in IT support, systems administration, or a related field.
- Basic knowledge of NetSuite, ERP workflows, or a willingness to learn quickly.
- Familiarity with Google Workspace administration and SaaS management.
- Experience with RMM tools (e.g., Intune, Jamf, NinjaOne, Kandji, etc.) preferred.
- Strong troubleshooting and communication skills.
- Close attention to detail and ability to manage multiple priorities.
- High level of English (C1).
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