Manager, Call Center Operations

hace 5 días

Buenos Aires, Buenos Aires C.F., Argentina Assurant A tiempo completo

We're looking for an Operations Manager – Customer Care to own the operation, inspire supervisors, and ensure top‑quality service delivery.

What you'll do
  • Lead and coach supervisors, helping them grow into strong leaders.
  • Act as the first point of escalation for supervisors and senior managers.
  • Ensure service quality, performance KPIs, and action plans are met.
  • Manage staffing, absenteeism, team climate, and performance reviews.
  • Drive recruitment, onboarding, and development of new supervisors.
  • Anticipate operational needs and align resources with business goals.
  • Represent and defend your team's work with stakeholders.
What we're looking for
  • Proven experience leading leaders (minimum 2–3 supervisors with teams).
  • Strong background in call center / customer care operations .
  • Tactical management skills combined with strategic business vision.

  • Excellent communication, problem‑solving, and inspirational leadership.

  • Lead with a clear strategic vision .

  • Strong business acumen and ability to connect operations to company goals.
  • Long‑term thinking: anticipate challenges and propose sustainable solutions.
  • Inspire, develop, and retain talent.
  • Collaborative mindset and results orientation.

Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

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