Sales Service Delivery Manager
hace 7 días
As a Sales Service Delivery Manager, you will lead the strategic planning and operational backbone of the LATAM Small and Medium Business (SMB) sales organization. This role is pivotal in defining regional strategy, driving operational excellence across specialized support functions, and ensuring alignment across teams to meet ambitious quarterly performance targets. If you're passionate about connecting data-driven insights to actionable strategy and building scalable organizational capability, this is your opportunity to make a significant impact.
In this role, you will:- Define and own quarterly sales targets and forecasting for LATAM, using advanced data models and business intelligence.
- Monitor performance against goals and conduct deep-dive analyses to identify risks and opportunities.
- Ensure alignment between LATAM strategy and global/regional priorities.
- Prepare and present executive-level performance and strategy reports.
- Direct and manage key operational support teams: Business Intelligence (BI), Automation/Process Improvement, Workforce Management (WFM), and Quality Assurance (QA).
- Ensure sellers and team leads have up-to-date product knowledge and training.
- Translate strategic objectives into enablement roadmaps for training and SME teams.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered- 5+ years of experience in sales strategy, business operations leadership, or management consulting.
- Proven expertise in quarterly target setting, financial forecasting, and strategic planning.
- Experience managing multiple operational functions (BI, WFM, QA).
- Strong understanding of BI, Automation, and WFM in a sales environment.
- In-depth knowledge of Online Ads products.
- Native-level Spanish and advanced (C1/C2) English proficiency.
These will help you stand out
- Experience in digital advertising or technology sectors.
- Ability to lead cross-functional teams and drive strategic alignment.
- Passion for operational excellence and scalable enablement.
- Strong stakeholder management and influence across global/regional levels.
Benefits
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus, and many other benefits that we are going to share during the selection process.
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