Desktop Engineer

hace 1 día

Rosario, Santa Fe, Argentina Rexus Group A tiempo completo

Job Title: Windows 11 Deployment / Migration Technician (Onsite)

Location: Santa FE, Argentina

Role Summary

The Windows 11 Deployment / Migration Technician will be responsible for onsite device deployments, migrations, and hardware replacements as part of a large-scale Windows 11 rollout. The technician will follow customer-provided procedures, tools, and automation to ensure high-quality, timely deployments while coordinating closely with remote support teams and site contacts.

Key Skills & Qualifications

  • Strong knowledge of Windows device build, OS imaging, migration, and troubleshooting
  • Hands-on experience with Windows 11 deployments
  • Ability to quickly identify and resolve technical issues that may block deployments (excluding process-related issues)
  • Proficient in English and the local language (where practical)
  • Comfortable working in an enterprise IT environment
  • Strong communication and coordination skills
  • Ability to follow detailed instructions and escalation processes precisely

Working Hours & Availability

  • Onsite availability during business hours, Monday–Friday, 8:00 AM – 5:00 PM (local time)
  • Excludes local public holidays unless otherwise agreed during planning (additional charges may apply)

Deployment Methods

Technicians will support the following deployment approaches:

  • Windows CoPilot
  • Hardware replacement with factory-imaged devices and build finalization
  • Offline media (if required)

Scope of Work & Responsibilities

General Responsibilities

  • Follow all customer-provided technical steps, automation, scripting, and instructions
  • Adhere strictly to customer-defined deployment processes and quality standards
  • Obtain prior approval from the Customer Migration Lead for any deviations
  • Ensure no client devices or data are removed from the office under any circumstances
  • Arrange and use personal mobile phones for coordination with remote teams

Onsite Deployment & Migration Tasks

  • Notify the Customer Deployment Lead (remote) upon arrival at the site via email or mobile message
  • Coordinate with site point of contact for access, floor plans, and logistics
  • Prepare the Build Room, including:
  • Network switch
  • Power sockets and extension boxes
  • LAN cables
  • Phone access
  • KVM, monitor, keyboard, and mouse
  • Collect new devices from the storeroom, unbox laptops/desktops/tablets, and inspect hardware
  • Report damaged devices immediately and coordinate onsite replacement with the customer
  • Label devices with user ID and name as per customer-provided documentation
  • Move devices to user desks or build room as required (lift and shift activities)
  • Hand trucks will be provided by the customer
  • Identify and prepare user desks/devices scheduled for migration
  • Disconnect old devices and connect new devices, including:
  • Power
  • Network
  • User peripherals
  • Boot devices and assist users with initial login and setup
  • Monitor deployment progress regularly and intervene if:
  • Migration is stuck
  • User prompts appear
  • Escalate unresolved issues to the remote support team following customer-defined processes
  • Perform troubleshooting tasks as instructed by the remote team
  • Confirm deployment completion with the remote team and provide:
  • Device names
  • Serial numbers
  • Status updates
  • Wait for confirmation that devices are available on the network and remotely accessible

Reporting & Documentation

  • Maintain daily tracking and reporting of:
  • Devices connected
  • Devices removed
  • Deployment status
  • Use customer-provided reporting formats

Logistics & Packing

  • Packing boxes and shipping logistics will be arranged by the customer
  • Packing and labeling of devices is the responsibility of the Source1 technician

Performance & Quality Expectations

  • Deployment run rate per technician will be defined after the Method of Procedure (MOP) is established
  • Deployment rates will be reviewed weekly to improve efficiency and adjust expectations
  • All work must meet customer-defined deployment quality standards

Support Model

  • A support desk will be available starting the next business day after initial migration

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