NOC Engineer

hace 1 día

Buenos Aires, Buenos Aires C.F., Argentina Ciena A tiempo completo

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

This job requisition is for Diomeda Gomez conversion

NOC – Tier 1
How You Will Contribute:

• Serve as the first line of defense in our 24x7 Network Operations Center

• Monitor network performance, system health, and application availability

• Ensure timely response to alerts and incidents according to established procedures

• Support service availability and customer satisfaction through proactive monitoring

• Maintain accurate documentation of all incidents and actions taken
Essential Duties and Responsibilities:
Monitoring & Troubleshooting:

• Monitor network performance, particularly on Optical Networking Platforms (e.g., Ciena, Nokia/Alcatel-Lucent, Huawei) using advanced NMS/EMS systems.

• Identify and assess alarm conditions from systems such as CDC, Datacenter Interconnect, or Submarine Cable systems.

• Utilize runbooks to execute first-level troubleshooting, ensuring documented procedures are followed for L2/L3 DCN support.
Alert Management & Escalation:

• Validate alerts using defined criteria and escalate unresolved incidents with appropriate documentation.

• Support network maintenance activities, including executing network rollouts and migrations under direction.
Documentation & Reporting:

• Create, update, and maintain clear and concise incident logs and runbooks.

• Assist with the monitoring of network equipment and documentation of daily NOC operations.
Continuous Learning:

• Actively participate in training initiatives to develop skills in advanced optical communications.
Experience and Assets:
Required Experience:

• High School Diploma or equivalent required; Associate degree in IT or related field preferred

• 0-2 years of experience in a technical support role

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)

• Familiarity with Windows and Linux operating systems

• Experience with ticketing systems and monitoring tools

• Customer service experience
Knowledge/Abilities:

• Basic understanding of Optical Technology (e.g., Long haul, Ultra Long haul, fixed/flexible grid networks) and related network layers (Layer 0/1/Ciena, etc.).

• Familiarity with NMS/EMS, API, OSS and fundamental network protocols (Ethernet, MPLS-TP/IP).

• Experience working on Linux/Unix/Solaris systems.
Assets:

• BS/B-Tech/BE in Electronics, Telecommunication, or related fields.

• Excellent interpersonal skills with an ability to work in a team-oriented setting and excellent customer service.
Working Conditions:

• 24x7 operation environment

• May require on-call rotation

• Shift work may be required

• Must be able to work under pressure

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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