NOC engineer

hace 14 horas

Buenos Aires, Buenos Aires C.F., Argentina ICS A tiempo completo

En ICS buscamos 4 NOC engineers (jr y ssr) para incorporarse a nuestro equipo de monitoreo y soporte operativo. La posición es clave para garantizar la continuidad de los servicios, actuando como primer punto de detección, análisis y escalación de incidentes en entornos de telecomunicaciones.

Responsabilidades:


• Monitoreo 24/7 de redes, sistemas y servicios.


• Gestión y seguimiento de alertas e incidentes.


• Escalamiento a Level 2/Engineering según procedimientos definidos.


• Troubleshooting básico (ping, traceroute, validaciones L1/L2, reinicios controlados).


• Gestión de tickets en herramientas internas y del cliente.


• Comunicación con clientes y equipos internos.


• Documentación de procedimientos, incidentes y cambios.


• Participación en ventanas de mantenimiento.


• Seguimiento de SLAs y soporte al PM/NOC Lead en reportes operativos.

Requisitos:


• 6 meses–4 años de experiencia en NOC, soporte técnico o redes.


• Conocimientos básicos/intermedios de redes IP (TCP/IP, DNS, DHCP, VLANs, routing).


• Manejo de herramientas de monitoreo (Zabbix, PRTG, Grafana, SolarWinds, etc.).


• Experiencia con sistemas de ticketing (ServiceNow, Remedy, Jira, OTRS).


• Inglés conversacional.


• Conocimientos en fibra óptica, DWDM o entornos de telecomunicaciones.


• Estudios en Telecomunicaciones, Sistemas, Electrónica o afines.

Ofrecemos:


• Un excelente clima en donde desarrollarte profesionalmente


• Medicina prepaga


• Descuentos en gimnasios


• Descuentos en educación y comercios


• Esquema de trabajo híbrido en Núñez, CABA

Interesados pueden enviar su CV

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