Customer Success Executive

hace 4 horas

Buenos Aires, Buenos Aires C.F., Argentina Great Place to Work® Argentina A tiempo completo

We are a team of innovative and passionate professionals who continue to grow with a clear
Mission
: "Create a better world, helping organizations become excellent places to work for all".

We are part of a global people analytics and consulting firm that helps organizations achieve better business results by focusing on the experience of all employees.

From Argentina we work for the global market, and we have subsidiaries in Bolivia, Paraguay and Uruguay.

Today we are looking for a player for our Team:

Customer Success Executive:

The ideal Customer Success Executive is curious about people and enjoys applying what they learn to creating a great experience for their customers. They like to ask questions seeking to get to a clear understanding of a customer's needs and working tirelessly to pre-empt them. They exercise great judgement in prioritizing their client load and with clear expectations from leadership, thrive on managing a portfolio of clients. The Customer Success thinks strategically about how they will address a client need and are also strong in execution. They are comfortable in ambiguity and a self-starter who takes ownership of a problem and can see it through to its conclusion by leaning on the strong relationships built with peers and across functions. The Customer Success is focused on getting a satisfactory outcome for all of their individual clients while thinking about how we can replicate that experience as we scale.

What does a Customer Success Executive do?

  • Communicate, advise, and train clients on best practices for survey design, data structuring and analysis, and maximizing the use of recognitions.
  • Coordinate and lead key meetings throughout the customer journey (Kick-Off, Onboarding, Results Module, and Follow-Up) with assigned clients.
  • Act as a subject matter expert on the Emprising platform, providing guidance and generating added value for the assigned APUB client portfolio.
  • Ensure the update of data, comments, and customer experience in the CRM.
  • Meet the monthly objectives established by the area leader, aligned with performance and customer experience indicators.

**To achieve this, what will you need?

**

  • Solid experience in the area, in similar positions

  • Excellence in building client relationships virtually

  • Demonstrated teamwork and client management skills; must be team player

  • Demonstrated success managing conflicts and deadlines

  • Clear communication skills

  • Strong data orientation and ability to turn data into decision tools for clients.

  • Results oriented

  • Excellent level of English.

If you feel aligned with this insight, it is likely that
you
are the person
we
are looking for. Let's talk

Please inform your salary expectations

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