Inbound & Outbound Sales Representative

Our client is a commerce-focused organization that ensures brand leaders never have to choose between growth and integrity in digital marketplaces. They operate as a strategic extension for their partners, protecting what makes a brand valuable while scaling what makes it viable. Their BOE (Build–Operate–Evolve) model, together with scope shields, response SLOs, and change-governance frameworks, reduces operational variability and total cost of ownership, enabling faster, safer, and more predictable growth.

Location

Fully remote | 9 AM - 5 PM EST

Role Overview

The Inbound & Outbound Sales Representative will be the first point of contact for DTC, CPG, and adjacent brands seeking to accelerate performance on Amazon and other marketplaces. The Sales Representative will open, qualify, and orchestrate opportunities using a consultative B2B approach, building immediate clarity and trust while connecting brand needs to the BOE model, playbooks, SLOs, and performance guardrails.

This role is responsible for ensuring clean handoffs to Strategy and Accounts through precise qualification and high-quality commercial documentation.

Key Responsibilities

Inbound

• Respond to inbound leads within an aggressive SLA (minutes, not hours).

• Run structured discovery (pains, JTBD, priorities, success metrics including ROAS, TACoS, ranking, share, payback, margins, CX).

• Perform light diagnostics (signals such as Buy Box/MAP, inventory, catalog, content, ads, pricing, logistics) and define next steps.

• Prepare call recaps and value one-pagers outlining risks, impact hypotheses, BOE fit, and preliminary proposals.

Outbound (ABM/Prospecting)

• Build ICP lists and orchestrate multichannel sequences (email, LinkedIn, phone, video) with deep personalization.

• Detect triggers (ranking shifts, OOS, reviews, Walmart or TikTok Shop expansion, funding, hiring) and launch targeted outreach.

• Generate pipeline of quality SQLs and book meetings with decision-makers (VP/Director Growth, eCommerce, Revenue, Marketplace).

Commercial Orchestration

• Maintain CRM hygiene (stages, notes, next steps) and ensure clean handoffs to Strategy and Accounts using explicit criteria.

• Collaborate on simple business cases (baseline → hypothesis → metrics → risks → BOE pilot).

• Join pitches and demos while co-designing pilots (scope, acceptance criteria, response SLOs, change/rollback windows).

Narrative & Brand

• Communicate the value promise of growth with integrity guardrails.

• Turn evidence into clear storytelling (before/after, CWV guardrails, true ROAS, TACoS, payback, reputation and TCO impact).

Qualifications

Experience

• 2–5+ years in consultative B2B sales within an agency environment (eCommerce, performance, Amazon/marketplaces, or adjacent).

• Hands-on experience with Amazon Seller Central (ideally FBA/FBM, catalog, Buy Box, MAP, A+ Content, Ads basics).

• Experience managing e-commerce accounts (Shopify/WordPress) and understanding marketplace fundamentals.

• Proficiency in outbound prospecting (email, LinkedIn, phone, video) and structured qualification frameworks (BANT, MEDDICC-lite, or similar).

• English C1 (spoken/written) and Spanish native/advanced.

• Professional experience using CRM platforms (HubSpot/Salesforce), Sales Navigator, and tools such as Apollo, Clay, or Instantly.

Skills

• Strong persuasive writing and executive communication skills.

• Ability to translate metrics into clear business decisions.

• Knowledge of Amazon Ads/DSP, listing SEO, retail media, and feed management (preferred).

• Familiarity with Walmart Marketplace, TikTok Shop, or Instacart (preferred).

• Understanding of growth fundamentals (ABM, B2B funnels, CAC payback, cohorts, basic P&L) and CPG categories.

• Certifications such as Amazon Ads, Google, or Meta, and analytics familiarity (GA4/Looker) are a plus.

• Consultative listening, strategic curiosity, operational rigor, CRM hygiene, strong business acumen, and data-driven storytelling.

• Empathy, ethics, resilience, and accountability in achieving targets and continuous learning.

What Success Looks Like

• Value delivered in the first meeting, demonstrated through discovery quality and clarity of next steps.

• High-quality light diagnostics with actionable signals (Buy Box, MAP, OOS, TACoS, ranking).

• Clean handoffs to Strategy teams with complete briefs and acceptance criteria.

• Strong cycle times, including time to first BOE pilot and adherence to response SLOs.

Opportunity

This is an opportunity to join a high-performance commerce organization during a critical growth phase. You will shape first impressions with prospective brands, orchestrate high-value opportunities, and support the delivery of safer, cleaner, and integrity-centric marketplace growth through the BOE model. Apply now

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