Foreign Exchange E-Trading Client Services

hace 14 horas

Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo
Description

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences. 

The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank's proprietary and multi-dealer electronic trading and payments platforms. This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY.  Primary functions of the Client Service team include OnBoarding, training, and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox. 

As a member of the team, main responsibilities will include:

  • Providing excellent customer service to all incoming client queries
  • Working with Front Office to enable clients to deal electronically
  • Help maintain our onboarding queues to meet SLAs determined by the business
  • Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client

Function Specific Skills:

  • Ability to question "risk" in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise. 
  • Able to understand complex system processes and experience of working with vendor systems a plus..
  • Knowledge of Products Covered (Foreign Exchange, Commodities,) is a plus.
  • Ability to communicate clearly with internal stakeholders, as well as clients. 
  • Ability to manage critical system issues and navigate through successful resolution. 
  • Good analytical skills, due diligent and attention to detail
  • Excellent interpersonal skills, good attitude, and strong communication / presentation skills

  • Foreign Exchange E-Trading Client Services

    hace 14 horas

    Buenos Aires, Buenos Aires C.F., Argentina JPMorgan Chase & Co. A tiempo completo

    Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.  The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank's proprietary and multi-dealer electronic trading and payments platforms. This is an intensive business...

  • Trading Services Analyst

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo

    JOB DESCRIPTION Join JPMorganChase and be at the forefront of optimizing our trading operations. This role offers a unique opportunity for career growth and skill enhancement, as you support the success of our trading and portfolio management businesses. Be part of a dynamic team where your expertise and development will drive impactful change and...

  • Steel Trading Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Blue Arrow Latam A tiempo completo

    POSCO MPPC, a global leader in steel processing and trading, is expanding in Argentina and is looking for a Trading Manager with 3+ years of experience in the local steel and manufactured products market. Main duties: Develop POSCO Internationals steel products in the Argentine and regional markets Coordinate import/export processes Analyze steel market...

  • Steel Trading Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Blue Arrow Latam A tiempo completo

    POSCO MPPC, a global leader in steel processing and trading, is expanding in Argentina and is looking for a Trading Manager with 3+ years of experience in the local steel and manufactured products market.Main duties: Develop POSCO Internationals steel products in the Argentine and regional markets Coordinate import/export processes Analyze steel market...

  • Trading Services Analyst

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo

    Job DescriptionAs a Trading Services Analyst, you'll serve as a vital resource for the front office and client-facing stakeholders. You'll act as the liaison between the business, technology, control partners, and operations. Your role includes the investigation of inquiries, monitoring trade execution flows, trade reconciliations, and the fundamental...

  • Trade Support Associate

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo

    DescriptionAs a Trading Services Associate, you'll be responsible for understanding trading structures to accurately capture all transactions, complete reconciliation checks, and ensure controls are performed.Responsibilities:Timely and accurate capture of all transactions in the Risk Management SystemsComplete intraday / end-of-day processes including...

  • Trade Services Officer

    hace 14 horas

    Buenos Aires, Buenos Aires C.F., Argentina Rabobank A tiempo completo

    Job TitleTrade Services OfficerJob DescriptionEn Rabobank Argentina queremos sumar un/a Trade Services Officer al equipo de Operaciones.¿Cuál será su desafío?Brindar soporte y asesoramiento a nuestros clientes en productos de Comercio Exterior, como cartas de crédito y cobranzas documentarias..Gestionar la comunicación con otros bancos a través del...

  • Client Services Associate

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina EXT A tiempo completo

    Company & CultureEXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a...

  • Financial Institutions Group

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo

    DescriptionJoin our Payments team and help deliver innovative treasury and payments solutions to leading clients. As a Payments Sales Manager, you'll collaborate with internal partners, drive new business, and build trusted relationships with clients. We value motivated, strategic professionals who thrive in dynamic environments and are passionate about...

  • Financial Institutions Group

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina JPMorgan Chase A tiempo completo

    Join our Payments team and help deliver innovative treasury and payments solutions to leading clients. As a Payments Sales Manager, you'll collaborate with internal partners, drive new business, and build trusted relationships with clients. We value motivated, strategic professionals who thrive in dynamic environments and are passionate about delivering...