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Customer Experience Lead

hace 3 semanas

Buenos Aires, Argentina JLL A tiempo completo

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involvesLead the implementation and adaptation of Customer Experience strategies at the country level, enhancing the value of experience, events, and community for MercadoLibre, aligned with regional objectives and local needs. This role serves as the primary ambassador experience in the country while fostering a user-centered culture throughout the local organization.Your day-to-day tasks will include:Adapt and implement the ExperienceX: Pulse Program at the country level, aligning local experience initiatives with regional and business objectivesImplement and maintain consistent service standards across all country offices, adapting services to specific cultural needs while preserving the company essence.Lead local teams to achieve user experience objectives and implement technological solutions that enhance local user experienceDevelop and execute an event calendar that promotes companies culture and values while implementing initiatives that strengthen the local employee communityWork closely with Senior Facilities Management to ensure installations support the experience strategy and collaborate on sustainability initiativesMaintain fluid communication with CX Lead Latam and regional teams, preparing and presenting local experience reports aligned with regional KPIsEfficiently manage assigned budgets for experience initiatives while identifying resource optimization opportunities and value generationRequired Qualifications:Bachelor's degree in Business Administration, Customer Experience Management, or related fieldProven experience in leadership roles within Customer Experience or Facilities ManagementDemonstrated experience implementing regional-level experience programsStrong leadership, communication, and project management skillsFluency in Spanish and EnglishExperience managing budgets and resources effectivelyTrack record of successful cross-functional collaboration and team leadershipPreferred Qualifications:Knowledge of Portuguese languageExperience in technology or e-commerce environmentsBackground in event planning and community managementFamiliarity with sustainability initiatives and workplace efficiency programsExperience with data analysis and KPI reportingUnderstanding of Latin American cultural dynamics and business practicesPrevious experience with facilities management coordinationLocation:On-site –Buenos Aires, ARGIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.