Credits Analyst
hace 1 semana
Ecolab is seeking a Credit Analyst for the Credit Order Management function to provide service and support to corporate and non-corporate account customers for various Ecolab's divisions with regard to order review, customer inquiries, promises to pay and other credit-related disputes.
What You Will Do:
- Respond to incoming emails to divisional credit support regarding escalated order review
- Accurately communicate the division specific guidelines to internal stakeholders.
- Effectively work order block credit queue.
- Meet strict SLA timelines
- Determine order hold status based on divisional guidelines
- Utilize strong written and verbal communication skills to effectively communicate in a professional manner
- Research past due balance on accounts for determining order resolution.
- Provide accurate information as needed by sales and credit
Minimum Qualifications:
- High School diploma or equivalent
- 2 years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
- No immigration sponsorship available
Preferred Qualifications:
- Bachelor's degree in a finance, accounting, business or a related field
- Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
- Credit/collections experience and/or customer service experience related to large corporate customers
- Experience in Microsoft Office (Word, Outlook and Access)
- Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
- Effective oral and written communication skills
- Must have demonstrated initiative and ability to work independently
- Self-motivated and both detail and process oriented
- Proven analytical and problem solving skills
- Strong critical thinking and decision making skills
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