Senior Cloud Support Engineer
hace 4 días
JOIN OUR TEAM
BetWarrior is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America.
With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first.
Great people, bold ideas, and a sharp focus on user experience set us apart
We operate in a highly competitive industry—innovation, speed, and execution are critical to our success. We're now entering a phase of accelerated growth and are looking to professionalize our delivery function. That's where you come in.
We're looking for a Senior Cloud Support Engineer to help us scale smarter, move faster, and raise the bar across everything we do
In this role, you'll:
- Provide advanced strategic knowledge and technical oversight to identification and containment of incidents.
- Delegate response tasks effectively and prioritize response actions across multiple incidents.
- Create detailed timelines and other supporting documentation.
- Work with partner teams to provide technical analysis of cases to assist in the development of mitigation and detection techniques.
- Turn technical analysis into high-quality incident after-action reports.
- Understand the Business Lines and IT organization.
- Advanced problem-solving skills.
- Develop a solid understanding of the application and infrastructure components supporting the business units
- Establish the capabilities to resolve the incident and restore service as rapidly as possible and driving all activities related to resolving the issue.
- Identify trends on the monitored IT systems that could impact business operations.
- Use AWS to deploy development, QA & production apps.
- Document solutions & decisions across the whole development cycle.
- Work with partner teams to automate and improve processes to help support business growth.
- Advanced troubleshooting skills.
We're looking for someone who brings:
- Experience in troubleshooting and managing cloud infrastructure production environments. Experience mainly in AWS (EC2, RDS, Lambda, S3, Load Balancer, ECS, EKS, etc.).
- Experience with REST APIs in a microservices architecture.
- Experience with monitoring systems. Zabbix, ELK Stack, AWS Cloudwatch.
- Experience with Cloudflare or other CDN services.
- Experience with Database - MS SQL Server / PostgreSQL.
- Experience with ticketing systems - Jira Service Management / SW / Confluence.
- Familiarity with authentication and security best practices (SAML, SSO).
- An understanding of networking concepts, DNS and load balancers.
- Understanding of Azure core services.
- Must have a deep understanding of Kubernetes and Docker architecture and associated tools.
- Experience in building processes for deploying to a Kubernetes based environment.
- Experience Building end to end CI/CD pipeline to build, test and deploy to different AWS environments such as lambda, EC2, ECS, EKS etc.
- Upper Intermediate or above English level.
Bonus points if you also have
- Work with Azure, GCP.
- Programming languages: Java or Python.
- Working experience in an Agile organization.
- Knowledge in ITIL methodologies.
We expect every team member to live our values:
Accountability & Ownership – Take charge, own your craft
Reliability – Deliver with quality and consistency
Teamwork – Collaborate, challenge, and grow together
Winner Spirit – Compete with purpose and grit
Wellbeing – Build a career that energizes you
Curiosity & Innovation – Keep questioning. Keep improving
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