Senior Cloud Support Engineer

hace 1 semana

Buenos Aires, Buenos Aires C.F., Argentina BetWarrior A tiempo completo

JOIN OUR TEAM

BetWarrior is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America.

With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first.

Great people, bold ideas, and a sharp focus on user experience set us apart

We operate in a highly competitive industry—innovation, speed, and execution are critical to our success. We're now entering a phase of accelerated growth and are looking to professionalize our delivery function. That's where you come in.

We're looking for a Senior Cloud Support Engineer to help us scale smarter, move faster, and raise the bar across everything we do

In this role, you'll:

  • Provide advanced strategic knowledge and technical oversight to identification and containment of incidents.
  • Delegate response tasks effectively and prioritize response actions across multiple incidents.
  • Create detailed timelines and other supporting documentation.
  • Work with partner teams to provide technical analysis of cases to assist in the development of mitigation and detection techniques.
  • Turn technical analysis into high-quality incident after-action reports.
  • Understand the Business Lines and IT organization.
  • Advanced problem-solving skills.
  • Develop a solid understanding of the application and infrastructure components supporting the business units
  • Establish the capabilities to resolve the incident and restore service as rapidly as possible and driving all activities related to resolving the issue.
  • Identify trends on the monitored IT systems that could impact business operations.
  • Use AWS to deploy development, QA & production apps.
  • Document solutions & decisions across the whole development cycle.
  • Work with partner teams to automate and improve processes to help support business growth.
  • Advanced troubleshooting skills.

We're looking for someone who brings:

  • Experience in troubleshooting and managing cloud infrastructure production environments. Experience mainly in AWS (EC2, RDS, Lambda, S3, Load Balancer, ECS, EKS, etc.).
  • Experience with REST APIs in a microservices architecture.
  • Experience with monitoring systems. Zabbix, ELK Stack, AWS Cloudwatch.
  • Experience with Cloudflare or other CDN services.
  • Experience with Database - MS SQL Server / PostgreSQL.
  • Experience with ticketing systems - Jira Service Management / SW / Confluence.
  • Familiarity with authentication and security best practices (SAML, SSO).
  • An understanding of networking concepts, DNS and load balancers. 
  • Understanding of Azure core services.
  • Must have a deep understanding of Kubernetes and Docker architecture and associated tools.
  • Experience in building processes for deploying to a Kubernetes based environment.
  • Experience Building end to end CI/CD pipeline to build, test and deploy to different AWS environments such as lambda, EC2, ECS, EKS etc.
  • Upper Intermediate or above English level.

Bonus points if you also have

  • Work with Azure, GCP.
  • Programming languages: Java or Python.
  • Working experience in an Agile organization.
  • Knowledge in ITIL methodologies.

We expect every team member to live our values:

Accountability & Ownership – Take charge, own your craft

Reliability – Deliver with quality and consistency

Teamwork – Collaborate, challenge, and grow together

Winner Spirit – Compete with purpose and grit

Wellbeing – Build a career that energizes you

Curiosity & Innovation – Keep questioning. Keep improving

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