NOC Engineer

hace 1 semana

Buenos Aires, Buenos Aires C.F., Argentina Ciena A tiempo completo
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

This job requisition is for Melvin Benitez conversion

How You Will Contribute

Provide advanced technical support and troubleshooting for complex network and system issues
Lead incident response efforts and coordinate with various technical teams
Improve operational efficiency through process enhancement and documentation
Mentor Tier 1 analysts and support their professional development
Drive continuous service improvement initiatives

Essential Duties And Responsibilities

Advanced Troubleshooting & Incident Resolution:

Diagnose and resolve technical issues affecting optical systems (e.g., Coherent Optics,

Submarine cable systems, CDC) and ensure proper L2/L3 network functionality.

Perform root cause analysis and implement remediation measures while updating documentation

and runbooks.

Ticket Management & Coordination

Own incident tickets end-to-end, ensuring all details are captured accurately and resolved within

SLA timelines.

Serve as the escalation point for Tier 1 analysts, providing expert guidance on troubleshooting

steps.

Process Improvement & Communication

Communicate technical findings effectively through presentations and reports, using tools such as

MS Office (Visio, Excel, PowerPoint).

Continuous Learning

Engage in continuous professional development, acquiring deeper knowledge of advanced

optical architecture.

Experience And Assets

Required Experience:

BS/B-Tech/BE in Electronics, Telecommunication, or related fields.
2-5 years of experience in a NOC or similar technical environment
Strong understanding of networking protocols and infrastructure
Experience with network monitoring and management tools
Proven track record of incident management and resolution
Knowledge of change management processes

Knowledge/Abilities

Proficient in optical networking concepts, with knowledge of platforms such as Ciena,

Nokia/Alcatel-Lucent, Huawei and Infinera.

Solid understanding of network fundamentals including Ethernet technologies, and experience

with network protocols such as OSPF, BGP, and ISIS.

Hands-on experience in Linux/Unix systems and network monitoring tools.

Assets

Excellent presentation, interpersonal, and customer service skills.
Ability to handle multiple projects simultaneously with strong problem-solving capabilities.

Working Conditions

24x7 operation environment
May require on-call rotation
Shift work may be required
Must be able to work under pressure

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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