Customer Care Specialist

hace 1 semana

Buenos Aires, Argentina ScaleJet A tiempo completo

Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus. About the company: It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales. Key Responsibilities: Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.Handle customer questions related to orders, shipping, product issues, warranties, and returns.Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication.Accurately document all customer interactions in the CRM system.Work cross-functionally with internal teams to resolve customer concerns efficiently.Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.Contribute ideas to improve the overall customer experience and engagement strategy. Requirements: Fluent English speaker with excellent written communication skills.Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage).Empathetic, solution-oriented, and attentive to detail.Confident using CRM tools, chat platforms, and social media channels for customer engagement.Comfortable with proactive outreach and community interaction.Tech-savvy and quick to learn new systems and tools.Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.A friendly, calm demeanor and a genuine desire to help others. What We Offer: Work for a market-proven, fast-growing international company.Competitive and timely salary.Supportive and friendly work environment.Be a part of something bigger, where you can have autonomy over your work.Fully remote work and flexible working hours (work from whatever place).

  • Customer Care Specialist

    hace 1 semana

    Buenos Aires, Argentina Prometeo Talent A tiempo completo

    Sea Logistics Customer Care Specialist You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role :You will support customers by providing helpful information, answering... Customer Care Professional with German or French...

  • Customer Care Specialist

    hace 1 semana

    Buenos Aires, Argentina Fluid Truck A tiempo completo

    **Position: Customer Care Specialist** **Schedule and work modality**: 3 pm to 00 am (GMT -3) The working schedule includes working during the weekend (3 during the week and 2 on the weekend). Fully Remote* **Compensation**:862 USD/monthly At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care...

  • Customer Care Specialist

    hace 3 semanas

    Buenos Aires, Argentina Global66 A tiempo completo

    Customer Care Specialist Schedule: 11 am – 8 pm (GMT -3). Days off: Sundays and Thursdays. Fully Remote. Compensation: 948,75 USD/monthly. At Fluid Truck our top priority is to provide our customers with a world‑class experience. The Customer Care Specialist will play a key role within the company to ensure we are exceeding our customer’s...

  • Customer Care Specialist

    hace 3 semanas

    Buenos Aires, Argentina Aggreko, LLC A tiempo completo

    Customer Care Specialist - Air Logistics YOUR ROLE : The Customer Care Specialist, Air Logistics is responsible for ensuring that our customer's experience is a positive one each and every time they engage with Kuehne + Nagel. YOUR RESPONSIBILITIES : Proactively advise and consult Customers to ensure satisfaction Monitoring Customer Shipments in order to...

  • Customer Care Specialist

    hace 1 semana

    Buenos Aires, Argentina Fortinet A tiempo completo

    Customer Care Specialist - Air Logistics You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. YOUR ROLE : The Customer Care Specialist, Air Logistics is responsible for ensuring that our customers experience is a positive one...

  • Sea Logistics Customer Care Specialist

    hace 3 semanas

    Buenos Aires, Argentina Andela A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The Sea Logistics Customer Care Specialist, Key Accounts plays a key role in assisting the development and retention of Customer, interfacing with the national key...

  • Sea Logistics Customer Care Specialist

    hace 2 semanas

    Buenos Aires, Argentina Sovos Compliance A tiempo completo

    Sea Logistics Customer Care Specialist It's more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind...

  • German-Speaking Customer Care Specialist

    hace 4 semanas

    Buenos Aires, Argentina GoFundMe A tiempo completo

    A leading crowdfunding platform is looking for a Customer Care Specialist in Buenos Aires, Argentina. You will provide exceptional support to customers in English and German, assisting with various inquiries and issues related to fundraising. Passionate candidates with strong communication skills and a customer-centric approach will thrive in this role. The...

  • German-Speaking Customer Care Specialist

    hace 4 semanas

    Buenos Aires, Argentina Adidas A tiempo completo

    A leading community support organization is seeking a Customer Care Specialist in Buenos Aires, Argentina. The ideal candidate must be fluent in both English and German, with a strong focus on customer satisfaction and problem resolution. This position is dynamic and hybrid, requiring occasional office presence. You'll make a difference in customers' lives...

  • Customer Care Specialist

    hace 3 semanas

    Buenos Aires, Argentina ScaleJet A tiempo completo

    Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service...