Bilingual Virtual Assistant- 100% Work From Home
hace 2 semanas
**BIlingual Virtual Assistant - For PoolingJoin our team as a Bilingual Virtual Assistant**
We are VirtuallyinCredible, a company committed to living and loving life. We started out with just 1 Virtual Assistant, and now we have over a thousand virtual assistants collectively working at home with us. As a Bilingual Virtual Assistant, your role will contribute to the success of the business by providing the best customer support and experience to our valued clients.
**Responsibilities**:
- Provide customer support and manage client communications
- Marketing and Social Media Management
- Comply with client-specific Standard Operating Procedures in doing the day-to-day tasks
- Proactively keep him/herself updated with changes in Standard Operating Procedures and guidelines.
- Complies with VirtuallyinCredible’s set of guidelines in the fulfillment of daily tasks.
- Effectively represents VirtuallyinCredible’s core values to anyone within or outside of the company.
- Provide data and information to the leadership team as required.
- Perform additional/other services that may be required from time to time, which may or may not be related to the primary obligations stated above.
**Qualifications & Skills**
- **Bilingual**: Fluent in English and Spanish
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities in a fast-paced environment
- 2 years of Customer Service experience in inbound/outbound US voice accounts
- Good American accent
- Ability to manage multiple phone lines and prioritize tasks efficiently
- High attention to detail and accuracy in recordkeeping
- Team player with strong problem-solving skills and a customer-focused mindset
- Quiet home office work environment
- Fast and reliable internet connection of at least 10MBPS with internet backup available
- Dependable electricity with power backup available
- Computer RAM: At least 12 GB RAM Memory for Windows, 8GB RAM for Mac
- Computer Processor: AMD Ryzen 3 2200/i3, Intel 8th gen/i5 and above
- Computer Operating System: Windows 11, or macOS (Sequoia, Sonoma, Ventura, and Tahoe)
This is a **pooling requisition**. We are constantly looking for great talent to join our team. Once you pass our preonboarding process, **our recruitment team will work to match your specific skills and experience with our clients.**
**Why You'll Love Working with Us**
- Enjoy the freedom of **permanent work from home** while maintaining a healthy work-life balance.
- Receive **paid training** to set you up for success from day one.
- **Annual performance appraisals** designed to recognize your achievements and support your career growth.
- Get a **free noise-cancelling headset** to create the perfect work environment.
- Take advantage of **holiday pay** to enjoy your well-deserved time off.
- Earn **overtime pay** when you're willing to go the extra mile.
- Receive a generous **referral bonus per hire** for recommending great talent.
- Celebrate your hard work with a rewarding **year-end bonus**
Join our team and experience the benefits of a supportive and rewarding work environment
Pay: $6,000.00 - $6,558.00 per hour
Work Location: Remote
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