Latin America

The Domestic Payments Product Manager is responsible for a diverse set of solutions that provides our TTS clients with domestic payments, collections and reconciliation services in LATAM, covering all countries where Citi is present in the region, including Mexico.

The role requires knowledge of markets, regulations and Citi policies at global, regional and local levels with a high product and geographical complexity: multi-country, multi-product.

Focal point, as in-product specialist on functionality and capabilities. Supports market activities, including identification of new features based on segment/country practices, competitor's developments, regulatory requirements and financial market infrastructure changes.

Collaborates with regional business managers to position our offering in the marketplace as the preferred set of solutions within its target market, with special focus on cross-product initiatives - this includes Citi Payment Insights, Citi Payment Outlier Detection, ACH and RTGS - in both cases covering incoming and outgoing flows.

Leads coordination of Data Quality initiatives as part of the global Data Governance framework for Payments & Receivables, liaising with different stakeholders to drive projects to conclusion on time.

Supports the Payments business in giving visibility and tracking issues and execution of CAPs, aligned to our Risk & Control Framework in coordination with IBRC.

Maintains up-to-date records and materials of the regional and local Domestic Payments services, as well as market rules and conditions to support and promote our offering: this includes Capability Grid, Digital Documentation for client onboarding and Product Approval Programs.

Partners effectively with diverse stakeholders with a broad geographic scope (e.g.: global, regional, local) and roles, including Product, Sales, Implementations, Operations, Service, Technology, Compliance, Risk and others to carry out all responsibilities of the job.

**Responsibilities**:

- Continuous improvement of our solution suite, focused on value added services
- Identify new opportunities to continue expanding our offering
- Support commercialization of our Domestic Payments solutions
- Provide coordination from the product perspective for the execution of Data Quality projects
- Maintain a close monitoring on issues to drive timely execution of CAPs
- Keep our Capability Grid and Onboarding Documentation up to date to deliver the best client experience, starting with commercialization
- Monitor KPIs and drivers to assess performance of our solutions
- Ensure the right operating model is in place for our solutions: operational processes, service model, implementation model, data requirements
- Maintain all products in compliance with regulations, internal policies and our Risk & Control framework
- Work with the LATAM Domestic Payments Head and collaborate with the Domestic Payments and Receivables Business Managers to continue growing the business.
- Work in partnership with Digital Channels, Operations, Technology, Sales, Implementations, Service, Compliance, Risk and others to provide an end-to-end view of our solutions.
- Provide guidance to the countries
- Serve as the knowledge center for all internal constituencies, clients and partners

**Qualifications**
- Understanding of the Domestic Payments & Receivables products, markets and risk & control environment.
- Product-related experience (Product Management / Domestic Payments & Receivables), minimum 5 years.
- Problem solving and analytical skills
- Influencing skills, primarily with a non-directly managed team.
- Client interaction skills
- Execution skills, track record of delivering results on time
- Strong written & verbal communication and interpretation skills
- Fluency in English and Spanish

**Education Level**: Bachelor's Degree required; MBA or equivalent preferred

**Primary Location**: Buenos Aires, Argentina - preferred (not mandatory), Mexico, Colombia, others in LATAM

**Job Category**: Product Management

**Schedule**: Full-time

**Shift**: Day Job

**Employee Status**: Regular

**Travel**: Yes, 15 % of the Time

**Relocation**: No

**Office Location / Address**: TBC, depending on location

**Grade**: C13, VP
- **Job Family Group**:
Product Management and Development
- **Job Family**:
Product Development
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.-
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