Delegate General Manager: Argentina and Uruguay

**Company Description**
About Sofitel

Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined sense of modern luxury.

**Job Description** A career that lets your passion shine**

Are you ready to elevate your skills? At Sofitel, we work to surpass the expectations of our guests, as well as those of ourselves. Our team encourages the exploration of innovative ways to enhance the overall guest experience, while also supporting our Heartists® in honing their own skills and working towards their career goals.

Bring passion and dedication to excellence, and we will recognize your contribution. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

As our General Manager in Sofitel Recoleta Buenos Aires, you will be the guardian of our brand, a visionary leader who possesses an exceptional eye for detail and a profound understanding of the luxury hospitality landscape. Your mission will be to ensure the seamless operation of our hotel, driving our team towards excellence and ensuring our guests receive a personalized and bespoke service that exceeds their expectations.

As a Delegate Manager for Argentina and Uruguay, you will have Delegated the authority of the SVP Operations Americas for 4 hotels: two managed hotels, Sofitel Cardales and Sofitel Montevideo Carrasco and two franchised hotels, MGallery Palladio and Hotel Costanero MGallery.

**Key Responsibilities**:

- Oversee the daily operations of the hotel, ensuring the highest standards of service excellence.
- Foster a culture of attention to detail, personalized service, and luxury hospitality.
- Lead, inspire, and mentor the management team and staff, promoting an environment of collaboration and excellence.
- Drive the brand’s vision and values, ensuring they are embedded in every guest experience.
- Develop and implement strategies for guest satisfaction, revenue growth, and operational efficiency.
- Be the face of the hotel, ensuring strong relationships with guests, partners, and the local community.
- Ensure compliance with all regulations and standards for luxury hospitality.

**Qualifications** Experience**
- Fluent in Spanish and English
- Prior experience in Latin America
- A minimum of 10 years of progressive management experience in the luxury hotel or hospitality industry, with at least 5 years in a senior management role (e.g., General Manager, Deputy General Manager, or Hotel Manager) within a recognized luxury hotel brand.
- Demonstrated track record of operational excellence, including successful financial management, quality assurance, and guest satisfaction in a luxury hotel environment.
- Past experience in repositioning and relaunching a luxury property following an extensive renovation
- Proven experience in leading significant hospitality teams, with a focus on training, mentoring, and developing staff to achieve excellence in service delivery.
- History of innovation in creating bespoke guest experiences, with evidence of having successfully implemented unique services or amenities that enhance guest satisfaction and loyalty.
- Strong understanding of the luxury market, including trends, challenges, and opportunities, with the ability to adapt strategies accordingly.

**Skills and Competencies**
- Exceptional leadership and interpersonal skills, with the ability to inspire, motivate, and guide teams towards achieving excellence in service and operational goals.
- Hands-On leadership with change management skills.
- Skilled in advocacy and relationship management with local authorities. Ability to effectively represent and defend the hotel’s interests in discussions and negotiations.
- Outstanding communication skills, both written and verbal.
- Strategic thinker with excellent problem-solving abilities and a creative approach to overcoming challenges.
- Robust business acumen, with experience in budgeting, financial planning, and resource allocation to maximize profitability and efficiency.
- Adept at building and maintaining relationships with guests, staff, corporate partners, and the local community.
- High level of personal integrity, professionalism, and ethical conduct.

**Personal Attributes**
- A passionate ambassador for the brand, with a genuine commitment to upholding and enhancing the hotel’s reputation for luxury, heritage, and service excellence.
- Innovative and responsive to evolving luxury travel trends, including family-oriented services and environmentally sustainable practices
- Demonstrates an affinity for informal luxury
- A keen eye for detail and a relentless pursuit of perfection in every aspect of hotel operations