Service Management Support

hace 5 días


Buenos Aires, Argentina Web: A tiempo completo

Descripción del empleo:
Service Management Support

Desde CYS informática nos encontramos en la búsqueda de Soporte de gestión de servicios con al menos 5 años de experiência comprobable en el puesto. Buscamos graduados o estudiantes avanzados de las carreras de sistemas, informática, ingeniería o afines.

Destacamos la calidad humana como punto central para nuestro éxito, por lo tanto, buscamos personas con actitud proactiva, emprendedoras, buena predisposición para el trabajo en equipo, con ganas de crecer y aprender.

Beneficios:

- Excelente ambiente de trabajo.
- Revisión de sueldo dos veces al año.
- Capacitación constante.
- Acceso libre a plataforma Udemy.
- Cuponera de descuento en cursos, indumentaria, gastronomía, y demás.
- Descuentos en universidades y centros de idiomas.
- Reintegro del plan básico de internet.
- Equipo de trabajo a cargo de la empresa.

Descripción de Tareas:

- Responsable de gestionar escalamientos desde Service Desk y Yammer durante el horario laboral de EE.UU.
- Desarrollar y mejorar los procesos de Service Desk a través de un enfoque basado en datos.
- Coordinar el cronograma y la introducción de todos los nuevos elementos del alcance de la Mesa de Servicio.
- Coordinar las fases de descubrimiento, planificación, implementación y evaluación de preparación para los nuevos elementos/proyectos del alcance de la mesa de servicio.
- Apoyar la entrega de proyectos de Continuidad de Negocios de ISA.
- Administre las licencias de software y el costo respectivo para garantizar un cobro adecuado.

Skill mandatarios:
Habilidades obligatorias:

- Gestión de mesa de servicio
- IT Service Management
- Office 365
- Troubleshooting experience
- Networking, Hardware, and cloud technologies

Skills deseados (no mandatorios):

- Azure / AWS / Google cloud knowledge or certification
- ITIL V4 Foundation certified

Modalidad
- Home Office (posición 100% remota)
- Lugar de trabajo post pandemia: CABA (microcentro)
- Lunes a viernes de 9 a 18hs

Si crees que aplicas a este puesto, envía tu CV actualizado y remuneración bruta pretendida. Evaluaremos tu perfil y nos pondremos en contacto a la brevedad.

No dudes en sumarte a nuestro equipo de trabajo



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