Compliance Services Team Lead

**Build your future with Sovos.**

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we

**The Work You'll Do**:
Ready to take your compliance expertise to the next level? As a Compliance Services Team Lead, you'll blend client service excellence with team leadership to deliver outstanding results for our most complex accounts. You'll guide and mentor a team of Compliance Services Associates and Representatives while serving as a technical expert for our clients. This dynamic role puts you at the intersection of client success and team development, where your organizational talents and technical knowledge will create meaningful impact for both our clients and your colleagues.
- More specifically, you will:_
- Deliver client services utilizing Sovos' Tax Information Reporting proprietary software
- Serve as dedicated lead on assigned accounts, managing a client workload approximately 70% of non-team lead peers
- Monitor CSA and CSR day-to-day tasks (approximately 30% of your workload)
- Communicate clear instructions and determine completion timelines to keep team tasks on track
- Manage the flow of daily tasks and questions while creating reports for your direct manager
- Serve as technical team lead to train new CSAs & CSRs as assigned (direct support not exceeding 4 staff)
- Provide quality control support in lieu of direct manager
- Identify, prioritize, and resolve client issues while coordinating with internal departments
- Identify process improvement opportunities and lead internal improvement projects
- Develop re-usable documentation and training materials, leading training sessions as needed
- Work with clients and jurisdictions to investigate complex issues and negotiate solutions

**What We Need From You**
- Bachelor's degree or equivalent related work experience
- Minimum of 1-2 years of experience in a client support/services capacity
- Minimum of 1-2 years of experience with Sovos' Tax Information Reporting proprietary software
- Excellent time management, decision making, and organizational skills
- Detail oriented and ability to work independently in a fast-paced environment
- Excellent interpersonal and professional communication skills

**What Does Sovos Offer You?**

The tools to enhance your life - because we want you to enjoy your life outside of work and inside
- Flexible Time-Off
- Comprehensive Health benefits
- Meal Vouchers to assist with food expenses
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Virtual English Club through Rosetta Stone, and more

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

**Company Background