Technology Support Ii

**JOB DESCRIPTION**

**Objectives**
- Maintain Global relationships with various other support teams as well as business users.
- Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
- Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group.
- Adopt a SRE culture to accomplish final solutions to repetitive problems.

**Responsibilities**
- Work as part of the production management organization to deliver against core business objectives and ensure delivering of business functionality and stability.
- Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with ownership of problems to resolution.
- Develop, document, and maintain best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training.
- Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes.
- Continuously collaborate and partner with various development and engineering team to improve system, flow and environments.
- Identify and drive incidents resolutions and proactive follow-ups to issues
- Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to business users and define/track remediation actions to close.

Skills and Knowledge Required
- Articulate bi-lingual communication skills (written and verbal).
- Self-starter with confidence to drive issues through to completion in highly pressured environment.
- Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas.
- Multi-disciplined technology skills encompassing some or all.
- Unix (RedHat Linux) skills including Unix Shell Scripting - ksh, perl, bash, etc.
- Database skills (Sybase, Oracle, MSQL).
- Monitoring tools knowledge: Geneos, Splunk, etc.
- Scheduling tools knowledge: Autosys, Control-m, etc.
- Networking basic knowledge.
- Programming skills (desirable):

- Python

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information