Business Optimization Administrator

**Overview**

Syneos Health® is the only fully integrated end-to-end Clinical and Commercial solution organization. We are purpose-built for biopharmaceutical acceleration, creating better, smarter, faster ways to help Clients navigate an increasingly complex marketplace. Our business addresses today's market realities through clinical and commercial sharing expertise and data and insights to meet the needs of emerging and large global biopharmaceutical companies.

The Business Optimization Administrator has primary responsibility for coordinating and assisting with departmental activities and project-specific activities assigned by the Business Optimization Manager/Director (BOM/BOD) in support of business opportunity estimation processes. The BOA can be assigned to one or more projects.

**Responsibilities**

(Duties may include, but not limited to all or some of the following)
- Support Ops Services estimation projects with timely completion of administrative tasks for the various business lines to include Field Sales, Clinical Educators, Medical Affairs, Market Access, and Engagement Center, as directed
- Assist BOM/BOD with documenting meetings held with Business Development and/or Business Leads/SMEs on project requirements, scope and success metrics.
- Other duties as applicable to your assigned projects or departmental needs. These duties will be outlined in an annual goals and objectives process and evaluated in an annual performance management process.

**Job Requirements**

**Job Qualifications & Skills**:

- 5+ years of relevant knowledge in a client delivery/service company in lieu of college degree.
- Must be fluent in English (written and verbal communication).
- Strong oral/written communication skills.
- Strong customer service skills.
- Strong organizational and multitasking skills.
- Strong aptitude towards usage of automated systems.
- Strong analytical skills.
- Attention to detail.
- The drive for self-development, the ability to collaborate, and an action-oriented work ethic.
- Associate's or BA/BS degree
- Basic understanding of Life Sciences Commercial operations to include Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs

***:
**Preferred**:

- Associate's or BA/BS degree
- Basic understanding of Life Sciences Commercial operations to include Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs

**Attributes best suited for the position**:

- **_ Mutual respect_**: Able to adapt behavior to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce
- **_ Integrity/professionalism_**: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
- **_ Collaborative_**: Works well with individuals or teams; works toward the best solution to a situation; fosters open dialog; accepts the thoughts of others and works to combine ideas to produce winning outcomes
- **_ Adaptable_**: Changes behaviors and approach to suit the situation or personalities involved
- **_ Organized:_** Plans and organizes work effectively; manages multiple priorities and changes to assignments; anticipates problems and potential issues; meets deadlines, schedules and commitments
- **_ Decision making and problem solving_**: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
- **_ Results Focused_** **_(Commitment to Task):_** Demonstrate dependability in difficult circumstances and show a sense of urgency about getting results; Willingness to dedicate extra time and efforts in order to complete the task. At times there may be a need to come in on a weekend or stay extra hours to meet critical deadlines.
- **_ Accountability_**: Able to take responsibility for actions and outcomes and persist despite obstacles; Able to seek positive solutions.
- **_ Attention to Detail_**: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details, and organize and maintain a system of records.
- **_ Customer Focus_**: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs