Senior Specialist, Implementation Support

hace 1 semana

Buenos Aires, Argentina Mastercard A tiempo completo

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, Implementation Support

Senior Engineer, Implementation Support (Market Delivery) - Brighterion

Role
- Work with customer to design and define the deployment expectations and goals
- Support Brighterion customers through implementation and maintain the relationship moving forward
- Document and provide installation and maintenance procedures specific to customers
- Participates in customer implementation and status meetings
- Walk the customer through the onboarding journey

All About You

Essential Knowledge, Skills, and Experience:

- Bachelors in Computer Science or related field
- Experience with working with external customers/clients
- Intermediate knowledge in SQL (Oracle, Postgres, MySQL, SQL Server)
- Intermediate knowledge in AWS/cloud-based deployments
- Good communication skills
- Must be detail oriented and have the ability to document all tasks
- Ability to meet multiple deadlines in a dynamic work environment
- Ability to speak Spanish

Desired Knowledge, Skills, and Experience:

- General understanding of software patterns and concepts, programming languages, database structures, and related operational protocols
- Experience in general project management
- Experience interacting with customers and asking effective, forward thinking questions

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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