IT Site Services Specialist

hace 1 semana

Buenos Aires, Argentina Parexel A tiempo completo

Vicente López, Argentina

**Job ID** R0000014320

**Category** IT

**ABOUT THIS ROLE**:
We are currently hiring an IT Site Services Specialist I to join our team In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer experience throughout our end user customer base

**Key Accountabilities**:

- Provide standard incident resolution via IT Service Desk processes.
- Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives.
- Manage basic projects related to service desk processes or technology solutions.
- Develop and maintain documentation for end user community and other IT Departments.
- Additional projects or tasks as assigned by management.
- Responsibility of remote sites to help support and maintain their IT support needs.
- Drive and promote improvement to the customer experience within Data & Technology.

**Skills**:

- Excellent interpersonal, verbal, and written communication skills.
- Excellent problem-solving skills.
- Client focused approach to work; excellent customer service skills with a “Customer Experience” mindset with their end user support.
- A flexible attitude with respect to work assignments and new learning.
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
- Willingness to work in a matrix environment and to value the importance of teamwork.
- Willingness to travel to other locations to provide support as instructed by management.

**Knowledge and Experience**:

- 1-2 years + experience in systems support and operations, including LAN administration, PC and user support.
- Prior experience within a support focused role, ideally with customer experience as a focus
- Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols.

**Education**:

- University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.

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