UX Researcher

Es el momento de que te unas a nosotros para demostrar al mundo que somos la empresa que viene a cambiar paradigmas, donde revolucionamos las horas, los minutos y los segundos.

Porque en Rappi

VEMOS OPORTUNIDADES donde otros ven problemas.

VEMOS CERCANÍA donde otros ven distancia.

VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo en el que somos capaces de TODO, en el que todos tenemos las mismas oportunidades sin importar el género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

Te estamos esperando

Misión del puesto


Roles y responsabilidades

Researching at Rappi As UX Researcher you'll work independently to answer Design and Product team questions and influence product decisions by providing insights about people, technology, and their interaction with our solutions at Rappi. You will ensure that all elements of the user experience are optimized to enhance the understanding, message, and solution we want to deliver in both the digital and physical world journey.We are looking for people who are passionate about providing creative and adaptable solutions to our user’s problems, keeping up with best practices and emerging research methodology in tech and delivery products.You’ll not only work within the Product Design Team but also with the Product & Tech team to define the direction, experience, and strategies for our products by providing insights about people, technology, and their interaction.Restaurant B2B TeamIf you always wanted to learn how a restaurant works behind the scenes, then this is the right team for you Our team provides tools that enable restaurants to control their integration with Rappi and also manage their incoming orders with an obsessive focus on operational excellence. You’ll have the opportunity to research restaurants of all sizes, from small businesses to renowned brands, and for a variety of users like cashiers, supervisors, or business owners. Our environment is built on trust, inclusiveness, and constructive feedback.Requirements
- We're looking for UX Researchers with a minimum of 3+ years of relevant experience,
- A track record of conducting innovative, multi-method research studies that improve the quality of existing and new products;
- Spanish:
Mandatory: Mid to High Level. (Be able to keep a conversation with native speakers);
Plus: Native speaker or Fluent
- English Language Skills: Mid to High Level (Be able to keep a conversation with native speakers);
- Experience conducting evaluative and market benchmarking studies;

Main Responsibilities
- Collaborate with other designers, developers, product managers, and users to design simple, elegant flows, and interfaces that help solve complex user problems.
- Work along with other designers and product managers to facilitate usability tests and other types of research.
- Anticipate our customers and business needs, advocate for our users, and ensure that the final design surprises and delights them.
- Design and conduct qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products
- Design and conduct quantitative studies, to evaluate the impact of product changes and capture insights at scale
- Benchmark the user experience of products over time and against competitors
- Synthesize and communicate research findings to advise business decisions through rich storytelling and any other creative approaches that you invent
- Work on multiple projects at the same time, helping the teams achieve actionable insights.

Secondary Responsibilities
- Help the team validate the products and content locally in each of the countries where Rappi is located.
- Continually research for new and better ways to create experiences, interactions, and solutions that will attract attention and deliver that satisfaction of achievement with the digital products we design.
- Adapt and innovate research methods to meet product needs by delivering high-quality insights in a fast-paced work environment.

**Skills**:

- You have experience researching for customer and people-focused products, creating experiences, and working for different devices;
- Previous experience conducting research in other global regions and working on products with global impact;
- PLUS: It’s a plus if you have experience in other global regions and working on products with global impact;
- You love working with other designers to help them learn and grow, ability to work in an agile environment and communicate ideas to developers and stakeholders, acting in all aspects of design;

Información Adicional


Tipo de trabajador:
Regular

Modelo de Trabajo: