Customer Success Advisor

**Build your future with Sovos.**

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

**The Work You'll Do**:
The Customer Success Advisor proactively engages with customers to ensure they get value out of Sovos products and services. The Customer Success Advisor is an internal advocate for Sovos customers, provides access to Sovos resources and assists with implementing the resolution to issues. The Customer Success Advisor is the primary point of contact with our customers and assists with coordinating other internal teams - including Sales, Marketing, Product Management and Client Operations.
- More specifically you will:_
- Understand business priorities, technology landscape and internal stakeholders
- Conduct recurring business reviews
- Monitor Customer Health, including risk indicators and opportunities for growth
- Develop and facilitate Engagement Plans, including coordinating resources for training and projects to improve adoption
- Promote available content - including webinars, best practice guides, user guides, and the Sovos online portal
- Reinforce important communications about Sovos products, including releases
- Drive renewal readiness through internal coordination and customer communication
- Facilitate escalation management and issue resolution
- Ensure responses to customer inquiries
- Build and maintain strong working relationships with colleagues in sales, client operations, product management and marketing to cultivate cooperation in customer priorities
- Provide feedback to continuously improve processes and programs

**What We Need From You**:

- Experience in customer-facing roles (ex. services, support, sales) preferred
- Effective communication skills at all levels - including with senior management and technical personnel
- Ability to manage strict deadlines and work independently
- Ability to interact effectively with teammates, colleagues and customers
- Ability to Comprehend and communicate complex concepts
- Ability to concentrate on, analyze and resolve complex problems

**What Does Sovos Offer You?**
- The tools to grow your career both personally and professionally:_

Did you know that almost 30% of our employees earned a promotion or job change In FY2021? That can happen because growth Is serious business here at Sovos, and we have the programs In place to make sure of it, including:

- Mentoring Programs
- Management Bootcamps and Development Trainings
- Yearly performance reviews where compensation and performance are assessed and rewarded generously
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well)

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background