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Deskside Technician

hace 2 semanas

Buenos Aires, Argentina Great River A tiempo completo

**Deskside Technician Resource**

**Level 1 / Experience 4 Years +**

**Base Skill Set**

**(a) A+ Certification or equivalent experience**

**(b) Good working knowledge of Active Directory**

**(c) 4+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level.**

**(d) Excellent customer service and communication skills including providing VIP support**

**(e) Experience supporting large Windows-based environments to desktop level with emphasis on Win 10/11 OS/M365 Office Suite**

**(h) Support of mobile devices**

**Duties & Responsibilities**

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works Responsibilities collaboratively with the Service Desk for end user break/fix and other support functions. Duties shall include, but not be limited to:

Diagnosing and troubleshooting desktop system, printer and operating problems

Consulting and instructing users on hardware and software questions/issues

  • Collaborate with other IT Services Data Center and Network Infrastructure teams
  • Install, maintain and upgrade equipment and its associated infrastructure
  • Runs diagnostic tests to isolate system problems as well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and Mac) software

Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC

  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
  • Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops

**Base** **Requirements**

  • Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments **Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment**:
  • Experience in working with a helpdesk operation, to include Windows and Mac clients
  • Self-starter that is able to collaborate actively with others in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshooting steps and instructions
  • Business professional attire

Timings : 7am to 6pm

Location : Argentina (Buenos Aires)

**Experience**

  • Deskside Techninian: 4 years (required)

**Language**

  • Spanish (preferred)

Willingness to travel

  • 25% (preferred)

Work Location: In person