Customer Success Specialist
hace 2 semanas
**About goFLUENT**
For over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device.
Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENTs award-winning digital language learning solutions to speed up the acquisition of language skills needed to build confidence, empower career growth, and build a more inclusive global culture. Since its founding, goFLUENT has helped two million people become better communicators in the languages of business.
With eLearning, Live Lessons, Virtual Classroom, eWriting, and Live Support, goFLUENT provides companies the solutions they need for greater business proficiency in English, Chinese, French, German, Italian, Portuguese, and Spanish, and to adapt to a global economy where linguistic skills are a competitive differentiator. goFLUENT is present in 15 countries across all continents.
**About the Role**:
We are seeking engaging, learner-focused facilitators to deliver high-impact engagement webinar sessions for our global audience. This role is perfect for individuals passionate about helping learners succeed, energized by virtual interaction, and skilled in sparking motivation and connection in a digital environment.
As a key member of our Engagement Webinar Team, you will guide learners through their first steps on the platform, support their ongoing progress, and empower them to meet their language learning goals.
**Key Responsibilities**:
**Qualifications**
- Deliver daily live kickoff webinars to onboard new learners and set them up for success.
- Use interactive elements (chat, polls, etc.) to encourage participation.
- Customize delivery style based on audience profiles (corporate learners, diverse cultures, language levels).
- Collaborate with content and training teams to refine scripts, presentation materials, and activities.
- Collect and share feedback to continuously improve learner experience. Track attendance, engagement, and learner feedback for continuous improvement.
**Qualifications & Skills**:
**Required**:
- 2+ years experience in any of the following: online training/webinars, adult learning, facilitation, language instruction, or client onboarding
- Outstanding verbal communication and virtual presence
- Confident using digital tools (Zoom, Teams, Google Slides, Mentimeter, etc.)
- Ability to adapt communication style for multicultural, international audiences
- High level of professionalism, punctuality, and preparation
- Comfortable managing live Q&A, chat interactions, and unexpected technical issues
**Preferred**:
- Experience working in EdTech, corporate L&D, or language education
- Knowledge of learner motivation frameworks or behavioral science
- Multilingual or ESL teaching certification (e.g., CELTA, TESOL) is a plus
- Familiarity with CEFR levels, language learning strategies, or LMS platforms
**You’ll Thrive in This Role If You Are**:
- A confident speaker who thrives in live, interactive environments
- Empathetic and learner-focused
- A natural motivator who can build excitement and accountability
- Open to feedback and continuous improvement
- Passionate about language learning and cultural exchange
**Ready to Join Us?**
If you’re excited about helping learners thrive, love presenting, and want to make a meaningful impact in education, we’d love to meet you
LI-Onsite
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