Teleoperador- Customer Service
hace 1 semana
Nos encontramos en la búsqueda de una operador/a telefónica con experiência mínima de un año en atención al cliente, para trabajar de manera remota.
Modalidad de trabajo: Remoto con posibilidades de volver presencial.
Jornada de trabajo: Se trabaja todos los días 6 hora por día, y 1 franco semanal (Rotativo)
Tareas a desarrollar
- Asesoramiento y gestión de reclamos técnicos y comerciales
- Gestión de órdenes de servicio
- Análisis de facturación
- Gestión de turnos
- Registro en sistema de los llamados
- Escalamiento a supervisor de turno de casos sensibles
**Requisitos**
- Experiência en Call Center minina de 6 meses dentro del mismo rol (toma de reclamos, escalamiento de conflictos, asesoramiento generalizado al cliente)
- Experiência en atención de servicios esenciales
- Experiência haciendo trabajo remoto/virtual
- Disponibilidad para trabajar en turnos rotativos (mañana, tarde, noche)
- Horarios de estudios compatibles con la rotatividad
- Residir en Gran Buenos Aires o CABA.
- Contar con las herramientas necesarias como (pc, vincha, internet).
Competencias Técnicas
- Manejo de herramientas informáticas: Office, Whatsapp Web, Meets, etc
- Excelente manejo de Sistema CRM
Tipo de puesto: Medio tiempo
Salario: $260.000,00 al mes
Horas previstas: 36 por semana
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