Customer Service Team Lead

**General Information**:

- Req #- WD00070935- Career area:
- Customer Experience- Country/Region:
- Argentina- State:
- Capital Federal- City:
- CABA- Date:
- Wednesday, October 23, 2024- Working time:
- Full-time**Additional Locations**:

- Argentina - Capital Federal - CABA

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).-
**Description and Requirements**:
**Area of focus**: Information Technology (eCommerce)

**Description**:
Seeking an experienced and detail-oriented Site Build Leader to join our team within the eCommerce division of Lenovo, with a focus on Large Enterprise Customers. In this role, you will be responsible for ensuring responsiveness to sales team and customer requests and maximize the utilization of the capabilities we offer.

**Your primary responsibilities will be**:

- Enhance customer satisfaction with short turnaround time for site set up and changes.
- Collaborate closely with team members to support the implementation of new capabilities.
- Conduct analyses related to site operations, providing insights and recommendations to optimize goal achievement.
- Manage timely resolution of customer issues and maintain high quality service levels.
- Serve as the main point of contact between the site build team and stakeholders, facilitating smooth communication and collaboration.
- Develop decision making procedures and resource allocation strategies for the site build team, ensuring optimal resource utilization and successful task outcomes.
- Develop and implement strategies to drive scalable site build capacity and meet the needs of customers.
- Analyze user behavior and trends to identify opportunities for optimizing web site productivity and enhancing the customer experience.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to align efforts and achieve common goals centered around customer satisfaction.
- Leverage strong communication skills to effectively engage with customers, understand their pain points, and tailor solutions to their needs.
- Collaborate with the marketing team to create compelling content, campaigns, and promotions that support customer needs.
- Monitor web site analytics, track key performance indicators (KPIs), and ensure sites are accurately tagged to support measurements.

**Working conditions**:

- Standard office and/or remote.
- Non-standard office hours. Must be able to work a flexible day/night/weekend schedule.
- Work effectively during hours conducive to teams located in China, US, Brazil, Argentina, and Eastern Europe.

**Education & Experience**:

- Bachelor's degree in marketing, business administration, or a related field (or equivalent work experience) with no less than 21 semester (32 term) credits in one or a combination.
- Proven experience in driving web site utilization, growth customer acquisition, and improving web site productivity.
- Experience with inside sales, including customer communication, relationship building, and leading conversations.
- Excellent communication skills, both written and verbal, with the ability to tailor messaging to different audiences.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions to optimize customer engagement.
- Proficient in using web analytics tools and platforms to track user behavior and measure performance.
- Creative thinker with the ability to generate innovative ideas and solutions to enhance customer engagement.
- Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Self-motivated and results-oriented, with a proactive and entrepreneurial mindset.
- Language: Must be proficient in English (Verbal / Written)

**Additional Qualifications**:

- Experience in managing a team responsible for maintaining web sites, ensuring consistent updates, and optimizing user experience.
- Strong leadership and team management skills, with the ability to motivate and guide team members towards achieving goals.
- Knowledge of web development and content management systems (CMS), enabling ef