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Process Manager

hace 2 semanas

Buenos Aires, Argentina Personify Health A tiempo completo

Overview:
**Now is the time to join us**

We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

**Responsibilities**:
**Who are you?**

**In this role you will wear many hats, but your knowledge will be essential in the following**:
**Process Design and Improvement**- Analyze existing processes to identify bottlenecks, inefficiencies, and areas for improvement.- Create and implement new processes or modify existing ones to streamline workflows and enhance operational efficiency.- Develop and maintain clear, concise, and up-to-date process documentation, including flowcharts, diagrams, and standard operating procedures (SOPs).-
- Coordinate with cross-functional operational teams to ensure smooth and timely releases of projects and initiatives.

**Change Management**Create and implement change strategies as needed, including communication plans, and subsequent training.Update process documentation to reflect new procedures and guidelines.Work with cross-functional teams to ensure a smooth and timely implementation of any changes

**Incident Management**Coordinate with cross functional teams to ensure meaningful and effective incident management and notification to stakeholders, including end-users, leadership, and external partiesDevelop and maintain communication plans for various incident and outage scenarios, including escalation procedures and notification protocols
- You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in._

Qualifications:
**What you bring to the Personify Health Team**:
**In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including**:

- Bachelor’s degree or comparable experience in a related field (i.e., business process or project management).
- A minimum of three (3) years professional work experience in process or project management, preferably aligned to roles in operations, customer service, customer management and/or software implementation.
- A minimum of two (2) years working in a SaaS, wellness, or health/health care industry.
Preferred certification in a process management philosophy (i.e., Six Sigma). Not required

**You also take pride in offering the following Core Skills, Competencies, and Characteristics**:

- Process Mapping and Analysis - Develop and maintain detailed process flow diagrams to identify bottlenecks, inefficiencies, and potential areas for improvement.
- Process Improvement - Implement strategies to streamline processes, reduce cycle times, and enhance overall efficiency
- Project Management - Knowledge of project management methodologies to plan, execute, and monitor process improvement initiatives
- Facilitation: Ability to lead and facilitate meetings, workshops, and other collaborative activities to engage stakeholders and drive efficiency
- Strong organizational and time management skills
- Proficiency in process modeling tools and software (e.g., Visio, BPMN)
- Excellent communication and interpersonal skills, including the ability to collaborate effectively with diverse teams.
- The ability to work both independently and as part of a team is essential.

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.