Technical Business Analyst

hace 2 semanas

Buenos Aires, Argentina Cognizant A tiempo completo

**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.**

We are currently looking for a **Technical Business Analyst** to join our growing team and work in a Cloud technology related project.

**What you´ll do**

As a Technical Business Analyst, you will play a key role in the routing and helping to solve technical issues with different teams and stakeholders.

**What do we value?**

People with initiative and responsibility, who have strong technical skills, good diction and excellent treatment with the client. We will also value detail oriented people.

**Key Responsibilities**:
Manage Routing Bugs and Feature Requests. This goes beyond just triaging them
- the Routing Business Analyst should be able to understand how to investigate whether something is a Bug or working as intended, and clearly explain back to stakeholders why.
- Be able to scope out requirements for the changes that should be made, and implement the required updates. This implies:
- Understanding clearly how the feature currently works.
- Conduct precise research and Test out different scenarios if the situation calls for it.
- If necessary, make changes in the App Configuration files, and publish them.
- Follow-up on the release approval process.
- Communicate accurately the diagnostic, status and next action items to the different stakeholders.
- Keep the Routing-related Documentation updated. This will also imply writing new documents and articles for new Routing Apps.
- Assist with UAT cases execution when required.

**Necessary skills and experience required**:

- Experience in working with Routing and Assignment processes, and Workforce Management tools.
- Functional and Technical background.
- 5+ years of Business/Features Analysis and Development experience, including understanding Processes and gathering Requirements Analysis and Bug-fixing / Configuration adjustments.
- 2+ years of work experience in Program/Project Management, coordinating Implementations of Processes, Workflows and Tools within a Technical Organization or Enterprise Support Team.
- 2+ years of experience in Support, or any Customer facing Operations.
- English proficiency: Upper intermediate and above.

**Why Cognizant?**
- _A career_ in one of the largest and fastest growing IT services providers worldwide.
- _Ongoing support_ and funding with training and development plans.
- Opportunity to work for _leading global companies_.
- Our _work environment is diverse_, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly _competitive salary_ and _great benefits_, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

**Location**:Buenos Aires, Argentina.***

**Shift**: Full time.

**Are you ready?**

**Join our team

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