Manager - Partner Management

Hey there
We're Fever, the world's leading tech platform for culture and live entertainment,

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment

Ready to be part of the experience?

Now, let's discuss this role and what you will do to help achieve Fever's mission.

**About the Role**: Fever is looking for an experienced and strategic Partner Support Manager to lead and scale our GH Partner Support team — a global, multilingual, 24/7 operation supporting thousands of event partners on our marketplace. This team is the backbone of operational excellence for permanent and stable experiences, ensuring fast, high-quality, and partner-centric customer service.
This is not a sales or account management role — it's an operational leadership position with high visibility and impact. You will build scalable support processes, lead a global team, and act as the operational voice of our partners, ensuring issues are solved, feedback flows, and performance improves.

**What You'll Do**:

- Lead the global GH Partner Support function, responsible for all inbound support from our event partners across verticals (permanent attractions, immersive experiences, exhibitions, etc.)
- Define and implement a tiered, multilingual support model (Tier 1, Tier 2, After Hours)
- Own the design and rollout of Zendesk-based workflows, macros, triggers, and routing for optimal efficiency
- Hire, coach, and scale a distributed support team (representatives, specialists, QA, trainers, supervisors)
- Define KPIs (CSAT, FCR, SLA, resolution time) and establish a performance monitoring system
- Align with Partner Management, Product, and Ops to escalate and resolve structural issues
- Represent partner support in strategic forums and cross-team initiatives
- Drive a culture of continuous improvement, automation, and knowledge-sharing (KCS methodology)

**Benefits & perks**
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Health insurance
- Home-office friendly
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with

Thank you for considering joining Fever. We cannot wait to learn more about you

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.