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Application Associate

hace 4 semanas

Buenos Aires, Argentina Gorgias A tiempo completo

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

**Join our team for the opportunity to**:
Work with smart, passionate people every day

Get extreme ownership over your work and results

Be treated like the expert you are

**About the Team**:
Aside from doing support work, we are also our own product’s first and biggest customer As such, we get to test all the cool new features we develop, give insights and suggestions, and get to shape how our software works.

**About the Role**:
**What You’ll Do**:

- Help our clients with questions on how to use our product, offer alternative solutions, and troubleshoot current scenarios provided by the client. Ensure that they receive the best experience possible
- Understand customer goals and their desired outcome from using the product through continuous data and feedback analysis.
- Create and maintain product-related documentation, internal and external. Help our clients help themselves

**Who You Are**:

- We are looking for at least 2 years of previous experience in B2B customer support, preferably for a tech/software product.
- You are fluent in both oral and written English. Fluency in other languages is a plus
- You are comfortable with video calls with customers to troubleshoot and help them get set up faster.
- E-commerce knowledge is a big plus (Shopify, BigCommerce, Magento, etc.)
- You have a strong desire to provide exceptional support to clients We sell support software, so it also makes sense to be the best at it
- Working with APIs or in the SaaS industry is a plus. Even better if you have previous experience troubleshooting APIs.
- We would love it if you have working Zapier knowledge.
- You are comfortable in a startup environment and have a passion for technology.
- Working hours: 8 AM - 5 PM EST Monday to Friday, with two days of mandatory office work.

**Benefits & Perks**:

- 4-week vacation (We follow each country's appropriate PTO Laws)
- Paid sick leave
- Paid parental leave
- Latest MacBook Pro
- Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
- We offer a 5% bonus for healthcare to compensate for Private Health costs; this is already included in your offer’s calculation.
- Get up to $700 to set up your workstation at home (working from home should feel breezy)
- Get up to $2000 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching)
- Work with a talented team you'll learn a lot from
- Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people)

**This role will be Hybrid, reporting to our Buenos Aires Office**

**More cool things to know about Gorgias...**:

- Raised our Series C-2 for $29M in May 2024: Article Here
- We went from 0 to 15,000+ merchants using our platform since 2016
- We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
- Discover the Gorgias Platform
- Learn about our Compensation Policy

**Diversity, Equity, and Inclusion at Gorgias**:
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

Compensation Range: $21K - $24K