Fraud Detection Speicalist

hace 2 semanas

Buenos Aires, Argentina Web: A tiempo completo

Descripción del empleo:
**Your impact**:

- Achieve fraud loss goals while ensuring best in class Customer Experience.
- Track and monitor transactions and activities that come through individual accounts, identify and trace any suspicious or high-risk transactions, determine if there is improper activity involved, and determine if there is any risk to the company or its customers.
- Complaint handling, fraud alerts analysis, investigations and customer escalations.
- Partner with Customer Support Team in order to enhance process and provide best in class service to customers and users from a Fraud Risk Management Perspective.
- Interact with banks, other financial and payments companies and customers to validate information and to confirm or cancel transactions.
- Interaction with other Financial Institutions in funds recovery process and overall collaboration.
- Resolve customer issues within the scope of existing service level agreements.
- Identify system and process improvements to prevent fraudulent activities.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Expect a fast-paced, fun production environment that includes continuous delivery, quality management, knowledge sharing, and collective ownership.

**Who you are**:

- +2 years experience acting as Fraud Detection Analyst in Financial Services Fraud Operations or Fraud Recovery Teams.
- +2 years of financial services fraud investigation experience preferred.
- Excellent written and verbal communication skills.
- Strong organization and prioritization skills.
- Proven experience using Fraud Detection and Recovery (Chargeback) Tools & Process.
- Must embrace change and thrive in an evolving department.
- Passionate about identifying trends and opportunities to simplify, or standardize processes.
- Strong problem solving and analytical skills.
- Extreme attention to detail.
- Ability to critically think and assess complex issues.
- Ability to spot issues, address conflicts and escalate issues where appropriate.
- Proficient Spanish and English.

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