Support Specialist

hace 7 días

Buenos Aires, Argentina Aliancers A tiempo completo

Part Time Job

Engagement: Perm

**The Role**:
We are looking for a **Support Specialist** to join our team and provide top-notch technical support to our customers. If you are a **dynamic problem-solver** who enjoys helping people, takes pride in providing **high-quality service**, and thrives in a fast-paced environment, we’d love to hear from you

**Roles & Responsibilities**
- **Troubleshooting**: Perform remote diagnostics, identify issues, and determine the best solutions for customer problems.
- **Help Desk Ticketing**: Work with a **ticketing system** to track and resolve customer support requests efficiently.
- **System Management**: Install and configure **computer hardware, software, networks, printers, and scanners**.
- **Active Directory & Microsoft 365**: Manage **user accounts, permissions, and configurations** within Microsoft 365 Tenant and Active Directory.
- **Documentation**: Maintain and update user guides, technical documentation, and training materials.
- **Training & Mentorship**: Coach and train junior Support Specialists.
- **Inventory Management**: Keep IT inventory organized and update asset records in **FreshService**.
- **Vendor & Partner Collaboration**: Engage with **third-party providers** for support and issue escalation.
- **Client Engagement**: Schedule and manage appointments with clients, ensuring all engagements are met.
- **Continuous Learning**: Follow the **Microsoft training path** provided by the Team Lead and achieve set goals.
- **Team Collaboration**: Attend meetings, participate in team activities, and contribute to a positive and productive work environment.

Ideal Profile

**Qualifications**
- ** Degree in Computer Science or Information Technology** (preferred).
- Experience with **Windows and Mac operating systems**.
- Basic knowledge of **Active Directory environments and Microsoft 365**.
- **1+ years of experience** in an **IT Help Desk** role.
- **2+ years of experience** in a **customer service** role.
- **Bilingual in English and French** (required).

What's on Offer?
- Work alongside & learn from best in class talent
- Excellent career development opportunities
- Great work environment

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