Key Account Executive

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people learn whatever, wherever and however they choose.

**About English Language Learning**

In the English Language Learning business unit, we aspire to become the world's leading destination to learn and improve English language skills. Our main focus is on committed learners from around the world, who are motivated by outcomes because they want to reach their full potential through learning English.

**Role Overview**

The key focus of an Account/Relationship management professional is to identify strategic market opportunities, deliver impactful presentations of comprehensive Pearson English Language Learning solutions, develop a sales strategy to drive market share gains within multiple market segments. You will work with internal stakeholders including content development, marketing, sales, and customer success teams to deliver solutions to the market.

**High Level Responsibilities.**
- Client Relationship Building: Cultivate and maintain strong relationships with key clients to ensure long-term business partnerships.
- Client Needs Analysis: Continuously assess and understand client needs, preferences, and feedback to offer personalized service and solutions.
- Revenue Growth: Identify and capitalize on opportunities to expand business with existing clients, contributing to revenue growth and account profitability.
- Client Retention: Implement strategies and actions to retain key clients, focusing on high levels of satisfaction and loyalty.
- Cross-functional Collaboration: Work closely with other departments (such as sales, marketing, and product development) to ensure that client needs are met and that account strategies are aligned with overall business goals.
- Contract Negotiation and Management: Negotiate terms and manage contracts with clients, ensuring clarity, mutual benefit, and adherence to agreed terms.
- Problem Resolution: Act as the primary point of contact for key clients, swiftly addressing and resolving any issues or concerns that arise.
- Performance Analysis and Reporting: Monitor and report on the performance of client accounts, using data to evaluate success and identify areas for improvement.
- Market and Competitor Analysis: Stay informed about market trends, competitor activities, and industry developments to proactively adjust account strategies and maintain competitive advantage.

**Qualifications & Skills**

Minimum Qualifications
- 5+ years as a proven and successful key account management
- If Language is not the primary language a B2 level at minimum is needed, and will favorably impact it’s relationship and collaboration as this role is part of a Global Sales Organization.
- Excellent communication skills; Respecting others' points of view through engagement and interest. Using relevant knowledge and know-how to explain and clarify thoughts and ideas. Listening to others when they communicate, asking questions to better understand.
- Strong stakeholder management skills: maintaining good relationships with the people who have most impact on your work.
- Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
- Demonstrated ability and advanced experience with the Microsoft suite of tools including Teams, Office etc.
- Strong interpersonal skills including peer and leader relationship building.
- Program or project delivery.

**Skills/ Competencies**
- Demonstrates depth and breadth of expertise and provides expertise to various stakeholders.
- Solves problems by using expertise to evaluate multiple sources of information and creating innovative solutions to problems.
- Seeks information from internal and external sources, prioritizing and analyzing potential solutions in complex or new situations.
- Indirectly manages a team to lead on substantial projects, adapting to plans and priorities to meet objectives.
- Communicates point of view in a compelling way and with expertise across a wide range of projects and internal/external clients.
- Negotiates internally at all levels regarding important issues within their own area.
- Completes tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.
- Takes personal responsibility.
- Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support.
- Strong attention to detail
- Ability and desire to work in a fast-paced company.

Pearson is focused on providing a flexible work environment to its employees, including the ability to work from home on a regul