Sr. Associate, HR Delivery Center

**ABOUT THE ROLE**

As a **Sr. Associate, HR Delivery Center** at SC Johnson, you will be responsible for executing activities in one or more of the following functional areas: Talent Management, Data Administration, Payroll and Compensation / Benefits Administration supporting the LATAM region. You will perform inquiry management & resolution, transaction processing, and general customer service.

**KEY RESPONSIBILITIES**
- Document all cases in case management system.
- Process HR transactions in Workday.
- Leverage knowledge management solutions to complete inquiries and transactions.
- Resolve HR process and policy questions and colleague issues through multiple communication channels.
- Provide input to the SCJ HR Delivery Center knowledgebase and contributes ideas to improve processes or performance.
- Actively contributes to delivering, maintaining and improving HR services, procedures and processes.
- Encourages self-service tools such as the HR Portal and other systems as needed.
- Participation in local, regional and/or global projects.

**REQUIRED EXPERIENCE YOU’LL BRING**
- Bachelor's degree in Human Resources, Psychology, Finance or Business Administration.
- Intermediate/Advance Excel Level
- Intermediate/Advance English Level
- 1+ year of experience in HR, Shared Service Organizations, and/or related fields

**PREFERRED EXPERIENCES AND SKILLS**
- Intermediate/Advanced Portuguese Level.
- Strong customer service skills including ability to diffuse challenging situations.
- Strong verbal and written communication skills.
- Problem solving skills & strong attention to detail.
- HR Information Systems experience preferred, Workday a plus.
- Ability to accurately collect information and ask probing questions to understand and assess the colleagues’ needs and situation.
- Analytical skills as well as the ability to manage multiple tasks and priorities and operate efficiently under continuous change.
- Knowledge of HR functions, processes, and operations, including talent, data administration, payroll or compensation / benefits administration preferred.
- Ability to handle sensitive situations and maintain a high level of confidentiality and to coordinate and lead multiple tasks and resources.

**JOB REQUIREMENTS**
- Full-Time
- Regular contract
- Remote work is available once a week for eligible employees
- This role is not eligible for relocation

**BENEFITS AND PERKS**

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

**ABOUT US**

SC Johnson (SCJ) is a family company working for a better world. It's this essence that drives all its activities around the world for 135 years. Throughout its history, it has established itself as one of the leading global manufacturers of household brands, offering high-quality products in hygiene, cleaning, home storage, air fresheners, pest control, among others. In Brazil, its portfolio includes recognized brands such as Pato®, Mr. Músculo®, Lysoform®, Glade®, Raid®, OFF®, Baygon®, and Ziploc®.

**Inclusion & Diversity**

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.