Bug Support Lead Engineer

**About OneSeven Technology**:
OneSeven Tech is a Digital Product Studio for Startups and Enterprises. Empowered by a global team, we help companies plan, design, build, and support high-quality software products. Our portfolio of startups has raised over $55 million from top VCs and accelerators. Our Enterprise clients range from mid-market 2,000-person organizations to publicly traded enterprises on the NASDAQ.
We love building digital products and helping companies succeed in their market. Working at OneSeven is an excellent opportunity to test your skills, build new skills, and be an early employee at a growing startup.
OST's Headquarters is in Miami, Florida, but our employees work remotely worldwide. Our 3 main locations are Miami, Mexico City, Mexico, and Buenos Aires, Argentina. We are seeking talented software experts to join our team near one of our three locations.

**About the Role**: You'll identify and fix software bugs to ensure a seamless user experience. Collaborate closely with backend developers for smooth integration and contribute to the development of new features based on project requirements. Adhere to coding standards and best practices while implementing visually appealing interfaces in collaboration with UI/UX designers. Your collaborative approach across teams should ensure the delivery of high-quality solutions.

**Responsibilities**:

- Research and identify solutions for issues in our software systems.
- Ensure all issues are properly logged and documented
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
- Collaborate with the project team to understand product changes and requirements to deal with issues/defects promptly
- Assist in maintaining organized task management, ensuring all bugs are logged and tracked. Identify, log, and track bugs and other issues
- Work closely with the development team to ensure that all aspects of the system are working well after the issue is reported/fixed
- Maintain quality standards and make sure that all products meet customer expectations

**Qualifications**:

- Intermediate English level (important)
- Proven programming experience working with a modern frontend framework like React or NextJS.
- Experience working in the backend with Javascript or Ruby. Preferably With NestJS or Ruby On Rails.
- Experience with version control systems.
- Knowledge of web security best practices.
- Ability to quickly adapt, learn, and solve problems.
- Team player, willing to jump outside their role to help the greater team.
- Ability to research as you work.
- Ability to be accountable for your own time in a fully remote environment.
- The desire to contribute to a growing, dynamic team and help shape process, practice, and operations.
- You will need to provide your own workspace with reliable Internet service.
- Good understanding of computer systems, mobile devices, and other tech products.
- Agile + Scrum Methodology knowledge.
- You are passionate about the startup environment and eager to learn.
- You have a keen eye for detail and excel in documentation.
- You are highly organized and proficient in task management.
- Strong written and verbal communication skills.
- Frontend/Backend understanding is a must
- Ability to write, read, and understand code (Javascript and others)
- Knowledge of bug tracking and issue management tools.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Experience working with monitoring tools like Sentry, New Relic, etc.

**Benefits/Compensation**:

- Hybrid - occasionally a few times a week in the office and the rest remote
- Contract-based employment
- Starting at $1500 - $2500 depending on qualifications
- Unlimited PTO
- There are currently NO formal benefits packages available (health insurance, retirement plans).
- Trial period for 2 months after which we will reevaluate the contract
- Freelance - we are open to it

PLEASE SEND RESUME IN ENGLISH.
**PLEASE NOTE**: 1-2 INTERVIEWS WILL BE IN PERSON IN BUENOS AIRES.